dont ever order anything from magstore.com.au

[badman]

hey all,

get this: i ordered a HPI dvd from the afore mentioned site, they said it would be SEVEN DAYS untill i receive it. two weeks later, ive received no phone calls or emails explaining the situation, and the customer service ppl dont even want to know about you

btw this isnt fhe first time ive had a bad experience with magstore

last year i ordered a gift magazine subscription for my mum for christmas, i didnt get the first issue until three months later, AFTER i had bothered to call them and get them to ***n fix the situation..

sounds like im havin a bitch? yeh well i am, and this should serve as a heads up to all of you out there... stick to the newsagency for buying mags

[ex_zero]

mmm, i got a subscription of HPI mag from them, it takes a while for them to send things, like i'm not sure if i even got the latest issue of HPI, i'm in the states, so i'm going to check once i get back.

[badman]

yeah im surprised at their lack of professionalism and PR abilities. Any business worth its salt would know they survive purely on the basis that people want to buy their product/service ... poor service leads to poor feedback, and bad word of mouth is the most destructive form of advertising out there.

they say it takes something like $10,000 in advertising to gain a customer and only 10seconds to lose them, lol

[ex_zero]

are they doing the subscriptions for HPI, or can you go directly to HPI and order the subscription from them? next time, I would rather do that, than go for an intermediary company such as magstore.com.au if this continues

[badman]

nopez HPI goes thru magstore

www.hpi.com.au will simply redirect you to magstore

its sucks

did you know they dont even email you when the product (ie my DVD) has been shipped! talk about amateur...

[ex_zero]

yeah, a nice confirmation of what you ordered and when it was shipped woulda been nice, do they have a suggestion box on their site? lol

[badman]

nah that would mean they might end up with decent customer service! and we cant have that...

[Jamezilla]

I re-subscribed to HPI and am now getting Hot4s. And at that - it's late :

I complained about the HPI mixup - but still haven't received anything.

[ex_zero]

heh, least u got a Hot4's mag, they'll have to send you the HPI magazines sooner or later, so u got a free mag outta it, lol...... i kept thinking someone stole my mail, cuz i never received anything for weeks, then i emailed them, and they said that it was just sent, so it was very late

[hippy]

go to the newsagency or bookstore and read it there hehehee ...

[Jamezilla]

Martin Donnon is a forum member - hope he reads this

[ex_zero]

he is? wow, hey martin, hopin ya read this, magstore.com.au isn't doing a good job of gettin u're subscribed readers their mags!!

[badman]

Yeah I hope you're reading this, Martin. magstore is ****ed. its a shame that such a great magazine and dvd series is being overshadowed by such poor service from magstore

[Morgs]

10

[badman]

Originally posted by Morgs

10

huh?

[floody]

It would be a good idea to edit the company name out of your posts guys, even though your beef seems to be legit, and perhaps inform people who the specific company is by PM or similar. It is a bad idea to openly slag companies off in a public forum, whether or not you have been burnt by them-I would guarantee the Forum owner does not want a lawsuit.

cheers,

floody

[badman]

lawsuit? like you said, i ( and others ) have been burnt by them; therefore our gripes are legit - how can they sue the forum for something we said on someone else's forum, when its legit anyway?? :confused:

[Parag0n]

This isn't Defamation as he has a reason to slander them as badman tells us that magshop is failing to serve its customers adaquetely and for us to be forewarned, I am glad I read this and hopefully will wait until magstore improve there performance before I decide to be a client of there business.

[badman]

bingo. well said paragon.

[2rismo]

This isn't Defamation as he has a reason to slander them as badman tells us that magshop is failing to serve its customers adaquetely

"Reason" and "slander" are mutually exclusive in this context. If anyone slanders a paricular business or individual on this forum, the thread(s) and post(s) will locked and/or deleted.

The club through the forum cannot be opened up to the type of action an upset business or individual may try and pursue because of some poorly thought out statements by people with with no responsibility.

You as a customer have an obvious right to get the answers you need. Contact them again. Email someone other than customer service. Ask to speak to someone other than cust. service. Sure you can talk about it but just make sure you go about it the right way and think about how your statements can affect the club. I'd also suggest that if you have to single out people on this forum, you make sure you know their relationship to the business you're bitching about.

Thankyou.