Professionals

[DRD-00F]

If there is anyone here who sells Kenwood gear and can ship stuff off for repairs, I could really use your help. I have a KVT-747DVD player in the car, and have spent 2 days trying to figure out if it is anything wrong with what I have done... So far no, every wire works, there is power to everything, all wires are how they should be... The screen comes up saying "Disconnected cable found. Please confirm a connection line." I'm assuming this means there is a break in the system somewhere, which is something I simply can not find in my wiring... The head-deck itself works fine, with all motor functions doing as they should, it is the hideaway box that worries me, I have no real way of testing if that is working, and have come to the conclusion that it is that box that is malfunctioning... With a slight chance of it being the large black cable that connects and communicates with the head-deck and hideaway unit... again, no real way to test...

I'm fairly certain I bought an extended warranty on this item, but there may be problems with that, being that it was bought from JB and they no longer sell car audio gear... and that I can not currently locate my receipts folder... and that I have moved twice... A search is underway, but how fruitful it will turn out to be is a mystery

I'm pretty certain that the hideaway box needs to be replaced or fixed, and I am willing to pay for whatever service costs it may have as if it were out of warranty...

So if anyone is in a position to help, let me know... til then, I will continue to look for the receipt and practice doing this

Thanks

[Chris Rogers]

not me - I sell blau. track down the JB that you bought it from as tey keep a database of what was sold.

as for the main black box - could well be a dry joint. the older stackers were notorious for this.

stick with the warranty side of things - saves you the grief.

[DRD-00F]

That is my first plan, if I can find the receipt (which I'm sure I will) and it is still under warranty, then no doubt I will go through them... but incase I can't, or it takes too long, then I will go through other means...

Thanks anyway chris, I think I remember FHRX saying he had a deal with Kenwood... spose I will wait and see

[subie]

try AutoBarn, they sell Kenwood too

[Chris Rogers]

doof,

I would verify FHRX before you do anything. ring kenwood first to verify he actually is a dealer.

Edited March 24, 2008 by Chris Rogers