Ok Em I In The Right Here?

[Beer Baron]

ok beer baron, i appreciate this site very much and have just made a donation. I also appreciate the great prices from forum traders for the skyline enthusiast.

the anger i feel is like most other members that the trader has made a 'rare' mistake and should have quickly rectified it at their own expence before they gain a bad reputation.

-Johnny

thank you. we appreciate the donation and you should get some other benefits from it too like increased pm space and a warm feeling inside! any donations or trader subscriptions go directly towards ensuring the forum stays up and running.

and I agree there is nothing worse than being screwed around by a business our individual. and usually when these matters are reported to any of the admin team we will step in the middle of it all and try and find a satisfactory outcome for the business and the customer. and you are right it is always in a businesses best interest to rectify any perceived or real injustice before the customer develops any ill will and starts to spread that feeling around.

any user who feels they have been ripped off or treated badly by any trader, or any other SAU user has the option of reporting it to an SAU admin and we will always try and offer some help.

I should mention in this case as far as I know yogibear did not contact any of the SAU admin team to either report his problem, or ask for help.

[Beer Baron]

one further thing I will add. any business signing on to be a trader on SAU is asked to provide comprehensive information to the SAU admins including physical business locations, ABN, contact details etc etc and all of that info is kept on file. We also keep records of any complaints we get about any trader and keep that on their file too. If we receive any volume of complaints about a trader, or even just 1 serious complaint then we would review their position on the forum just as we would any other user. Paid trader or not makes no difference to how view serious complaints.

[PM-R33]

as for who should wear the cost of it all, etc, well working in the retail industry just plain sux. the customer always thinks they are right no matter what the circumstances. in this case i think the main guilty party is the manufacturer. they put the wrong clutch in the wrong box. so how was slide to know that it was wrong unless he pulled it out and compared it with another. and if it was from the same company, he could compare it but if the supplier had stuffed up 2 clutches then he could say "yes i have checked it and it is the right one" but he has just compared it to a wrong clutch. you could also argue that the buyer should've checked it was the right one. to which point most people will pipe up and say "he shouldn't have to". but then why should slide have to check it was the right one either. now i am not taking anyones side here, just putting out some points of view. the only party not in the wrong is the workshop as they spent time trying to do what they were asked and couldn't as the parts were wrong, so why should they lose money.

So very true mate, probably the best way to explain it.

I don't believe Slide is at fault here, however i can understand the stress and anger on Yogibear's behalf. We sell Exedy clutch kits at work aswell, and say some one order a clutch for a BF Falcon and it was the wrong one. If the customer blamed me that would be a bit bullshit wouldn't it? I mean how can some one open every single box they order and check it. Let alone looking at the clutch and KNOWING what clutch kit it is, how the hell would i know the difference between a BF clutch or a VE clutch?? So i think every one should take the anger off of slide for a bit and understand that mistakes do happen believe it or not, and im sure 75% of us have experienced wrong parts been receieved from a supplier, i know i have.

My 2 cents.

Edited May 20, 2008 by PM-R33

[NISMO]

So very true mate, probably the best way to explain it.

I don't believe Slide is at fault here, however i can understand the stress and anger on Yogibear's behalf. We sell Exedy clutch kits at work aswell, and say some one order a clutch for a BF Falcon and it was the wrong one. If the customer blamed me that would be a bit bullshit wouldn't it? I mean how can some one open every single box they order and check it. Let alone looking at the clutch and KNOWING what clutch kit it is, how the hell would i know the difference between a BF clutch or a VE clutch?? So i think every one should take the anger off of slide for a bit and understand that mistakes do happen believe it or not, and im sure 75% of us have experienced wrong parts been receieved from a supplier, i know i have.

My 2 cents.

Completely agree that whoever packaged the clutch was in the wrong, however the onus is always on the person handing over the goods.

Can you imagine if you ordered a 350z from Nissan and when you go and pick it up there is a Tiida waiting. Then imagine that the Nissan dealership said oops they sent the wrong car from Japan, so you need to send the Tiida back yourself and sort it out with them.

Maybe an extreme example (actually maybe not with Aus Nissan dealers ) but hope you get my point.

The guy bought the clutch off a retailer. It is their responsibility to ensure that they hand over what the customer has paid for. Full Stop.

In this case, i don't think slide did anything wrong as he seems to have tried to resolve the situation by asking for the part back to verify it.

[TTT]

Lets get it clear.

I or anyone else in this thread, am/are not saying that SLIDE was in the wrong for not checking each and every thing in every box before sending out to customers.

mistakes happen.

the manufacturer that SLIDE gets his goods from stuffed up.

but the customer bought directly from SLIDE.

he paid his money to SLIDE, and received his goods from SLIDE.

the issue is taking responsibility.

SLIDE "should" have taken the complaint at first call, told the customer "We appologise for the inconvenience, please send it all back to us immediately, and we'll send out another one, and re-emburse you the $370" or whatever it was.

Then, the customer is happy and will talk about what an awesome guy SLIDE is and how there was an error but he immediately rectified it without a second word and how he will definitely overlook the mistake and buy from him again due to the great price and attitude and resolution time.

sorted.

customer happy.

Then SLIDE should have gone to his manufacturer, told them "Look, we buy thousands of dollars worth of stuff from you every week. We just had a return of product as the item in the box was not what was labelled on the box. We had to pay for the labour fees of the customer whos mechanic took his car apart to fit only to find it is the wrong part. I would appreciate that you gie this amount to us as a store credit"

or something.

Yes. Manufacturers fault for puting the wrong item in the wrong box..

but the "service" and handling of the problem makes it SLIDES fault (in the customers eyes - not to mention the eyes of the 1,740 "views" of this thread.)

[mad082]

Lets get it clear.

I or anyone else in this thread, am/are not saying that SLIDE was in the wrong for not checking each and every thing in every box before sending out to customers.

mistakes happen.

the manufacturer that SLIDE gets his goods from stuffed up.

but the customer bought directly from SLIDE.

he paid his money to SLIDE, and received his goods from SLIDE.

the issue is taking responsibility.

SLIDE "should" have taken the complaint at first call, told the customer "We appologise for the inconvenience, please send it all back to us immediately, and we'll send out another one, and re-emburse you the $370" or whatever it was.

Then, the customer is happy and will talk about what an awesome guy SLIDE is and how there was an error but he immediately rectified it without a second word and how he will definitely overlook the mistake and buy from him again due to the great price and attitude and resolution time.

sorted.

customer happy.

Then SLIDE should have gone to his manufacturer, told them "Look, we buy thousands of dollars worth of stuff from you every week. We just had a return of product as the item in the box was not what was labelled on the box. We had to pay for the labour fees of the customer whos mechanic took his car apart to fit only to find it is the wrong part. I would appreciate that you gie this amount to us as a store credit"

or something.

Yes. Manufacturers fault for puting the wrong item in the wrong box..

but the "service" and handling of the problem makes it SLIDES fault (in the customers eyes - not to mention the eyes of the 1,740 "views" of this thread.)

yeah that is also true, except for the first line. i think there are infact people in this thread that think that it is slide's fault even though his supplier cocked up

[mid life crisis]

slide might not have packed the box but where he loses credabilty is in the way he delt with the matter to resolve the prob . the guy should not have too as a last resort come on here to complain b4 something gets done

[chris_r31]

slide might not have packed the box but where he loses credabilty is in the way he delt with the matter to resolve the prob . the guy should not have too as a last resort come on here to complain b4 something gets done

^^^^ agreed!!!!

[naomy]

Unconstructive comments should be kept out of the thread.

[Slide]

Hey Guys

The problem is being sorted with Yogi and was prior to this thread being made, it was a little delayed though i admit.

There have been a lot of changes since the beginning of Sliding Performance, most will know now that Jase is no longer part of the team which always hurts loosing a big part of an efficient sales operation.

We now also carry quite a lot of stock and checking every single item which are generally in sealed boxes is impossible unfortunately.

Now it is just myself and Brent back into the swing of things which is a huge leap once again from being just an import forwarded to having thousands of dollars worth of stock ready to go and needing the assistance of staff.

We sympathies with Jon no doubt about it and anyone else that receives an item that they have counted on being the correct one only to have a part be the wrong one, its just devastating.

We simply require that an item be sent back before any moves can be made as there have been plenty of times where in good faith we have replaced an item only to not receive the original back.

It does spoil it for other guys that just want to get back on the road.

This case just happened to fall over the weekend and the clutch kit being addressed to myself could only be signed out by myself so was unfortunately delayed.

All is good now though I have made sure and all efforts will be made to make sure the spanners that box these dont have any more unfortunate brain farts.

Aaron

[roy33]

Keep it to PM and the people involved.

Edited May 22, 2008 by 2rismo

[Slide]

Pm Sent Roy

All sorted

[.:: GimpS-R34 ::.]

It's for reasons that users like "Johnny" who, after reading this said he will slander Slide.. just cause you read this.. business is harsh and these problems occur.. however i am neither defending nor critising slide.. having not dealt with them..

to obsure itself from risk why dont the forum admins (instead of the completely safe "no slandering" rule) just follow the same rules as ebay..

the traders agree (before trading) that a ratings and comment based system be setup that in the traders section ONLY they have a rating system of stars.. and comments based on good.. neutral.. bad.. then the trader can respond to the comment and then the user so forth..

that way there is no slandering only a rating of service.. problems etc.. if there is a repeat process continuing then a buyer can choose whether to buy from that trader..

having the traders agree to this before they can trade on SAU will mean they agree not to find the forum owner or any affiliates responsible..

then also the traders should be forced to trade through paypal.. yes it will have that extra charge but everyone everywhere is starting to use it.. its handy.. easy.. you are protected from anyone seeing your details..and if worse comes to worse you got paypal protection.. they got dispute sections you can open a dispute.. get a refund.. exchange so forth.. trader cannot "refuse" to talk.. and with paypal your money is linked in so the trader cannot stop a refund if they choose to ignore..

however with this there is the problem of paypal's efficientcy.. i have seen some bad reports about them holding money and so forth.. but still i believe it is a safer, faster way to solve these..

if ebay and paypal can cover themselves from any sort of deformation then i'm sure SAU can too..

PS.. No one should be slandering the admins for "covering up" any shit.. they are simply looking after the forum and themselves which they have every right to remove any such material as they please.. without them this site wouldnt be here.. If you dont like it or think its unfair then f**k off and dont come on here.. or simply dont buy off traders on here

woah.. im selling copies of this book

Edited May 23, 2008 by .:: GimpS-R34 ::.

[Proximity Motorsport]

i have bought split fire coils for 2 cars and a 040 fuel pump off slide. The pump was failing and I sent it back to him Teusday and he recieved it, tested it and sent it back on wednesday, and i received it thursday. They did their very best to get my car going... must be a real pain in the ass. hope all works out

[OZ_Pomy]

quote

PS.. No one should be slandering the admins for "covering up" any shit.. they are simply looking after the forum and themselves which they have every right to remove any such material as they please.. without them this site wouldnt be here.. If you dont like it or think its unfair then f**k off and dont come on here.. or simply dont buy off traders on here qoute

Mate its abit hard to say their not covering shit up when everytime a thread like this about slide comes up it gets removed. Personally i think the mods do a great job cleaning up this site but i also think topics like this should stay to warn other members. I still have my doubts that this topic will be around in a few weeks time.

[bombtrack]

Not sure why it would be a problem for this thread to disappear... Slide did the right thing in the end, but if you didn't read past the first few pages you wouldn't know that... You would need to read to the fourth page to get to the positive result. Is that really fair to Slide?... I would say no, but hey it's just my 2c.

[chris_r31]

if threads like this keep getting closed, how do we (sau customers) no if we can purchase off a good supplier..

we all dont drive f*kin gtr r34's an earn 60 80 100k a year sitting on a desk, some of these cars are hobbies to people on here and some are everyday cars, cars that get people to work and back, so they can pay bills and what ever else they need to work for, so ehy the f*k should we all be hidden from bad traders??????

im sorry i dont have money to blow on dodgy parts and im sorry if i only have 1 car to get me to work and back...

FOR THE MODS: should all p.m eachother and try and work out a system to stop bullshit threads like this popping up..

my car is my life, if i cant get to work im f*kd, i can probably put my car in for services and what not for a couple days but to be left without a car for a week or more like a few people have been left without, is something that can really set me back in life...

and again nothing directed at slide!!!!!

[.:: GimpS-R34 ::.]

and i shall repeat again.. the ebay/paypal system works.. in the trader's own section there should be a feedback part where you can give postive/neutral/bad comments about the particular trader.. then the trader can respond.. and so forth.. that way customers can give feedbakck.. and others can view those comment before buying.. and then you can only comment on an item bought when you have purchased something and none of this bullshit of your own 2c when you havent bought anything..

if sau setup a paypal purchasing agreement this wouldnt happen as yogi then would take it to paypal for dispute and sau admin can't get shit for removing as this would then not be the place to slander..

oh and you're NOT an sau customer.. you are simply a forum reader.. it is your choice as to buy from the trader or not.. sau are simply providing a place to look at the traders items and you (in most cases) get discounts for being a member on here..

Edited May 26, 2008 by .:: GimpS-R34 ::.

[POLICE]

I think there is still much room for improvement with eBay's Paypal system.

For total confidence the money from Paypal should be paid to a neutral party let's say eBay

and once payment to eBay is confirmed then Seller has the go ahead to send the item

when the buyer receives the item and is satisfied he/she can notify eBay and then the money shall be transfered to the seller's account.

This is the process in most of the online buying sites in Asia.

I was close to been scammed $1200 for a pc on eBay where there was no pick-up or Paypal available initially.

The seller has 29 positive feedbacks but mostly from buying cheap jewelry crap from Hong Kong.

He claimed his Paypal was limited for this month but then said he'll use his friend's Paypal Account and link it to his eBay account so I can pay him thru Paypal.

I later received an email from another member on eBay whom alleged the seller (with no previous selling feedback) sold him a similar item,

after he paid the seller, a package arrived where he received only the case and nothing else.

The seller would then proclaimed that someone has accessed his eBay account and to which eBay will remove the auction item,

not allowing any feedback to be given and leaving no trace of the auction on the seller's record history.

Why someone would bad mouth another eBay member whom they've never dealt business with is beyond me,

but that's my experience from eBay, I know I've been lucky.

Edited May 26, 2008 by POLICE

[saliya]

I think there is still much room for improvement with eBay's Paypal system.

For total confidence the money from Paypal should be paid to a neutral party let's say eBay

Heh; eBay owns PayPal; they're not neutral in this scenario.

The gripe with PP at present seems to be that if there are any disputes or suspected ToS violations your money can end up in "limbo" (read: in an account earning interest for PayPal but not for you )

I'd rather see a 'rating-squared' trust system; where people's ratings are weighted by the ratings of others (kind of similar to the Google PageRank system).

But to implement _any_ kind of ratings system you need a non-forgeable method of uniquely identifying an individual (e.g. have them obtain an SSL certificate

from a trusted vendor like Thawte); and people just aren't going to jump through those kinds of hoops yet.

Regards,

Saliya