Got My Stereo Done And They Scratched My Panel

[Turbo Piston]

Got my stereo fitted the other day, they scratched one of the plastic panels that support the head unit. Should I ask them to replace it?

[GTR-N1]

Hi,

You have every right to go in and talk to the manager; and then firmly state what has happened.

The sooner the better lest they claim that the scratch occurred after wards.

I don't believe that you are too picky by doing the above either.

But you can certainly tell them that you are picky = meticulous.

my 2c, Tez

[Turbo Piston]

I'm sure that bit is worth around $500 or so, so I feel bad asking! But maybe I should!

[burkill]

doooooooooooo it.

*shakes fist*

[D_I_F]

You have every right to ask for it to be replaced.

[R34 Sedan]

I agree, go back as soon as possible and ask them to fix / replace it.

You are NOT being to picky!

[nIsMo86]

I also agree. Call them asap if you cant go in there right away. Then take it in and get them to fix it.

If they dont, call consumer affairs. Be worthwhile if the part is worth 500 bucks !

Edited December 15, 2008 by nIsMo86

[Vik]

Fix or replace are the only 2 avenues they should be allowed to take, and if they dont thats very unprofessional..

MRXTCZ

[Turbo Piston]

Thanks guys, I will talk to them about it! Was just wondering if I was being too picky! But my car is mint and I realise everything on it, so I will say something!

[jay1]

id go back and ask for sure btw bad luck dude feel for ya

[Abo Bob]

Is it an R34? If so, the stupid design of the thing means anyone who hasn't done an R34 before will scratch it. I don't know what they were thinking.

[J34]

Yeah I could see this was going to happen so before I took my car in for a new head unit I pulled most of the trim around it off and put plenty of masking tape on all the parts they might scratch. Looked stupid but was well worth doing.

[Yo-Yo]

When I got my headunit done in my R34 they scratched the outside panels on the centre console (the black sections on the edge of the console), even on the gearstick sections.

I absolutely went mental and after 15 minutes of me yelling and carrying on eventually the owner agreed to discount the price of the unit and installation was completely compensated

[Turbo Piston]

Yea it is an R34, and I'm assuming that piece of plastic is worth a bit too!

[Turbo Piston]

Glad to see, I'm not the only one like this!

[russky]

Fair Trading is always an option at the end.

[eeiko321]

feel bad to ask?

dude, thats YOUR car...............

the owner of the shop made money out of you for the work he has performed.....and the scratch his worker performed....

i would ring them up and talk to him about it.....

u neva know.....doesnt hurt to ask....

he might even fix it for you to keep a good name for his buisness.....

or he could just be a f$% witt about it......

thats when you ring the "office of fair trading" and explain to them what happend.....

things on the dashboard arent cheap for some reason...

especially an import.

well if you dont..........your the one stuck with it.......

thats why i try to do things DIY..

[KR4-GTR]

dont take that shit!! break some skulls! haha

Edited July 27, 2009 by KR4-GTR

[N1GTR]

Uh you should check the date of the last post...