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  • 2 weeks later...

well the mrs commy has been fixed cant tell it was even hit shannons rung today as a courtsey call to ask if we was happy with the job and to remind us of there lifetime warrenty . been with these guys for 6 yrs now with a multi car policy this is the first claim ive had with them and they have been a pleasure to deal with .

kudo's to them for there service .

cheers dean

  • 4 months later...

just paid the insurance on my 1998 R34GTT, only mods being aftermarket rims, exhaust and head unit... cost me just under $1000 p/a with just cars but had to bump the excess to $1250. 27 years old with a perfect driving record..... and I dont even have my car yet!!!! well for another 17 hours anyway (but who's counting :)

  • 2 months later...
  • 2 weeks later...
  • 5 months later...
  • 3 months later...

What the hell happened to Just Car? I was rear ended this morning and called up to make a claim and was given 2 options.

1. Book in a time to visit smart repair center where a 'client manager' will make me a coffee and ensure I'm comfortable while my car is dragged off to who knows where for quoting.

2. Visit at least 1 just car approved repairer, and one of my own for a quote, then book in a time and take the quote + my car to the assessment center for approval. (3 separate trips and 1/2 day off work.)

What happened to the assessor coming out? I liked it when I could rock up to a repairer any time, chat to the guy quoting and the guy doing the work, they'd submit the quote then if need be an assessor would visit the repairer, approve it and a few days later your car is done.

Will def be shopping around after this claim is through.

Just car

Stag C34 AWD Manual

mods are lowered, exhuast, wheels, days bodykit

28yr old

bad postcode "andrews farm"

$860 PA

$1100 excess

agreed value of $16000 !

hoping to get much better when i move to largs

Stumbled across this: www.insurerwatchdog.net Anyone with Just Car or a suncorp owned company should probably have a read and find out what the repair process is in detail, or risk ending up at their coffee lounge repair shop.

What the hell happened to Just Car?

i understand that the article shows that the insurer use the repairer which they own which obviously gets them a better price.

all insurance comanies will take the cheapest quote...all.

but where is the evidence that the repairs are worse or done to substandard levles?

its written by indipendants who are concerned that their being pushed out by larger companies (which is never a good thing) but whats the shown downside to the insured?

Edited by GH05T

I realise they will always take the cheapest option, however what I don't like is they straight off the bat book you in here and tell you when to rock up, without taking in to account your location.

When questioned for an alternative, the rep pushed and pushed for their own center to be used, going as far as telling me he can't wait to have a crash just so he can use that repair shop, they are that good! Eventually I get to the bottom of what needs to be done, only to find out the process has been changed to introduce several hoops to jump through and several hours of my own time wasted to organise it, most people just won't bother (which is the idea I guess).

As for the quality of the shops work, asking around work/friends/customers has turned up 3 of which only 1 had something good to say. You can also just search the shops name to get enough of an idea about the quality of their work.

As far as I'm aware (in my circle of friends at least) car enthusiasts like to know what work is being carried out, by who, where, quality of work, summary of work to be completed. According to Just Car I don't get to speak directly with their preferred repairer and at the end, maybe I can get a copy of what work was carried out if I submit a request to Just Car.

This has changed considerably since the process of yesteryear where you could drop the car off anywhere, talk directly to the repairer, ask questions, have other work done at the same time, then an assessor would go out and say yay or nay.

Not to mention, if the person paying for your repairs is also the one making profit from those repairs, then there is always going to be an element of cost cutting.

Had my R32 gtst insured by them about 6 months ago, cancelled because car was off the road and I was paying $866 yearly premium & $2200 excess :O

Just insured my car with them again and now it's $892 per year..

Where did that extra $26 come from? :P

  • Like 1

illmatic, that's been my previous experience with Just Car also, however I haven't claimed in 3 years, and the rep I spoke with today basically said "we don't really do that anymore, this is our preferred repairer and they are the best"

There still is a process to quote your own repairer, however it's much more long winded than it used to be and it just seems like they're trying to force you in to their own preferences.

why not, cheaper for them, they basically pay themselvs. i would pay less for the same job too if possible.

aslong as its the same job,

if i saw something showing that there was worse work being done then i would get concerned.

i would still go through the process of using my own insurer and i know how to get my way, especially with insurance companies. its my job.

I am sick of Insurance companies not knowing shit about imports and just being rude. Just got off the phone with Shannons. You would think that people who deal with imports daily would have been given some sort of training about imports and the costs involved. They were trying to tell me that they would only insure for the value of the cars purchase in Japan.

Also they were not aware that Japanese Vins are just serial numbers with 6 numbers and that they are added to on arrival. They kept questioning me why their Japanese vehicle has 17 digits. Sick of ignorant people!

They were so rude about it, I am thinking about changing insurance companies.

Edited by BigWillieStyles
  • Like 1

What the hell happened to Just Car? I was rear ended this morning and called up to make a claim and was given 2 options.

1. Book in a time to visit smart repair center where a 'client manager' will make me a coffee and ensure I'm comfortable while my car is dragged off to who knows where for quoting.

2. Visit at least 1 just car approved repairer, and one of my own for a quote, then book in a time and take the quote + my car to the assessment center for approval. (3 separate trips and 1/2 day off work.)

What happened to the assessor coming out? I liked it when I could rock up to a repairer any time, chat to the guy quoting and the guy doing the work, they'd submit the quote then if need be an assessor would visit the repairer, approve it and a few days later your car is done.

Will def be shopping around after this claim is through.

You could just take one day off work, go to two repairers in the same day (they take photos and it is only like 15 minutes each place) then and only if required you get their assesor, also if you tell them you aren't available to drive/tow it to their assesor they will come out or even pay for it to be towed there.

The places that do the repairs are all good quality from my experience (two different repairs), imo just car are pretty good, cheaper than shannons as well.

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