Whats The Deal?

[DS-ZILR]

Hey whats the deal with closing that creatd thread. I was just asking other peoples opinions on a workshop because i have had both a great and a bad experience there i would have liked to know if they are constantly stuffing up or it was just a bad luck situation with me. no body is having a go at anyone and im sure people would like to know where to take their pride and joy for hassle free work seeing as though thats what we spend our hard earned on every pay day.

anyways heres what happened to me:

first off i have no problem with the quality of work they do and i have had a good experience with them before but this was bad enough to ruin a weekend on the track that could have been easily avoided.

I am about to have a very shit weekend here crew put my 32 GTR in to CREATD MOTORSPORTS cambellfield 2 thursdays ago to get a boost leak looked at cause i couldn't pin point it without a dyno. was told that they would look at it on the monday after (i dropped it in on the thursday) and hopefully would be out of the shop by wednesday. i knew it wouldn't be out by wednesday but maybe the end of the week. I also informed them the same day i had booked it in that it needed to be ready by today (26th of feb) at the very latest because i have a hill climb on that starts tomoz and they assured me it would be well done by then. they had put it on the dyno by the wednesday and found that it was an intake manifold gasket leak and they were ordering gaskets to fix the problem and could pick it up early the next week.

Called them this morning to see whether it would be right for me to pick it up late tonight and was told that they haven't started pulling it apart yet or even got the gaskets into stock. Pissed off. Also they said that if the gaskets are not in tonight then it wont be ready till after saturday. which means i miss the race. which means i have blown entry fee $$ and accomadation deposit $$. so as you can imagine PISSED OFF = SHIT WEEKEND

dont like bitching about people but wouldn't the best thing to do have been call me and tell me it wasn't going to be ready so i could either take it elsewhere or not pay a couple hundred bucks on entry and accomadation that i wont get back. it was all in the communication with them that was terrible and made me miss out on a weekend of racing. just doesn't make sense why someone with such a reputation would do such a thing. last time i had work done there they were awesome.

it all comes down to lack of communication relaying info back to the customer and in the end stuffing up all my plans and wasting a fair chunk of my wage.

[KURAUN]

Well obvisiouly its not there fault if the gaskets havnt come in

they have ordered them and they have to wait

things liek this happen all the time and no just with performance shops

things that get ordered arnt in stock then they have to wait then you have to wait

cant go blaming them because they ordered gaskets and the arnt in stock

[jakez88]

damn that does suck. they should of atleast called you up to update you on whats happening with parts and car during the time it was there.

guess threads like this one are closed because once someone shares there story just like yours everyone starts to put in there bad experiences and starts giving the place a bad name. i reckon its actually a good thing that people tell there stories about workshop experiences as i'm pretty sure the sau guys allow threads that praise companies for good work done to there car but don't think it would be good for sau if workshops are being kinda "put down".

but anyway i feel for you mate. must really suck especially because they told you that it would be done way before the mentioned date. hope all goes well

[DS-ZILR]

Well obvisiouly its not there fault if the gaskets havnt come in

they have ordered them and they have to wait

things liek this happen all the time and no just with performance shops

things that get ordered arnt in stock then they have to wait then you have to wait

cant go blaming them because they ordered gaskets and the arnt in stock

man they didn't look at the car for a week after i had dropped it in then didn't figure out it was gaskets till this monday. so of course they had no time. why tell someone it will be ready when it wont. I agree that it takes time to get gaskets and parts from when you order them but if they had a customer that needed there car ready for a race wouldn't you think they might prioritise that car or at least let the owner know whats goin on so they can go elsewhere to still make their race day. it all could have been avoided.

[R31Nismoid]

So they forgot to make a phone call, and your knickers are in a knot?

If it was so important, you would have called them.

[DS-ZILR]

damn that does suck. they should of atleast called you up to update you on whats happening with parts and car during the time it was there.

guess threads like this one are closed because once someone shares there story just like yours everyone starts to put in there bad experiences and starts giving the place a bad name. i reckon its actually a good thing that people tell there stories about workshop experiences as i'm pretty sure the sau guys allow threads that praise companies for good work done to there car but don't think it would be good for sau if workshops are being kinda "put down".

but anyway i feel for you mate. must really suck especially because they told you that it would be done way before the mentioned date. hope all goes well

thanks mate i dont like puttin a downer on any workshop its not what people need. but at least it could help other customers from there keep in contact with the mechanics so they know where there car is at espescially if its needed for an event.

IN NO WAY AM I SUGGESTING NOT GOING TO THEM TO GET WORK DONE. THEIR WORK IS OF GREAT STANDARD AND PROFESSIONAL. just make sure you and they know where and when the car is needed and stay on top of it.

[DS-ZILR]

I DID CALL THEM DUDE THATS HOW I FOUND OUT IT WASN'T READY AND THEY WEREN'T STARTING WORK ON IT YET. YOUR A VERY ONE MINDED PERSON AREN'T YOU. LET THE FREE SPEACH GO HEY IM NOT ABUSIVE. LEAVE MY KNICKERS OUT OF THIS

[KURAUN]

you called this morning and found out that it wont be ready

have you seen how busy they get? they cant drop everything to tell you that the gaskets arnt in

they need to keep working to finish other cars they have there

like ash said if it was so important you wouldve called them......before this morning

[R31Nismoid]

Im not one minded - i just understand that shit happens sometimes dude and i get over it.

Clearly you can't.

[R31Nismoid]

like ash said if it was so important you wouldve called them......before this morning

Exactly!

[DS-ZILR]

you called this morning and found out that it wont be ready

have you seen how busy they get? they cant drop everything to tell you that the gaskets arnt in

they need to keep working to finish other cars they have there

like ash said if it was so important you wouldve called them......before this morning

man i called every second day since i took it in. why would i leave it somewhere for to weeks and not know a thing that not clever. it was only yesterday when i called that i found out the car wouldnt be ready for my race. every time before that i was assured it would be ready by this weekend. why you so deffensive man im not baggin them just sayin what happened.

[krzysiu]

Where have you been? When was the last time a workshop actually delivers on the date originally specified? Almost never lol.

[DS-ZILR]

Where have you been? When was the last time a workshop actually delivers on the date originally specified? Almost never lol.

only the second time i have had work done and the first time was spot on. all experience i guess

[KURAUN]

man i called every second day since i took it in. why would i leave it somewhere for to weeks and not know a thing that not clever. it was only yesterday when i called that i found out the car wouldnt be ready for my race. every time before that i was assured it would be ready by this weekend. why you so deffensive man im not baggin them just sayin what happened.

you only mentioned you called them this morning

im not defensive there have been times where ive had to wait for my car,

but i know how tough it can be to deliver cars when other factors cause it to be held back - i was a panelbeater

so just take it as experience and realise not always will things get done on time

welcome to the world of performance shops

[dezz]

man i called every second day since i took it in. why would i leave it somewhere for to weeks and not know a thing that not clever. it was only yesterday when i called that i found out the car wouldnt be ready for my race. every time before that i was assured it would be ready by this weekend. why you so deffensive man im not baggin them just sayin what happened.

If what he's saying is how it went, then I've gotta side with him.

If they weren't sure they'd have it done in time, all they needed to say was that they couldn't be sure and that he probably shouldn't bank on it being ready for the race (ie dont pay accom. etc)

Seems pretty reasonable to me

[dwils174]

yer thats bad on there behalf, if they promise times and they know dates of importend events then theres not much to be said for them ey man???

[DS-ZILR]

you only mentioned you called them this morning

im not defensive there have been times where ive had to wait for my car,

but i know how tough it can be to deliver cars when other factors cause it to be held back - i was a panelbeater

so just take it as experience and realise not always will things get done on time

welcome to the world of performance shops

yeah man i know stuff doesn't always go to plan. im a mechanic! but i work for Ford and we aren't allowed to use the shop here so i have to take it elsewhere.

i dont mind waiting but when its promised to you and you dont get it its a bit of a let down. they had 2 weeks which is more than enough to get parts but they didn't start till this monday so its time management i guess. All they really needed to do was call and tell me that it may not be ready in time and i probably shouldn't fork out any cash for the weekend just yet.

IN THE END I AM HOPING THIS PLOTS THE POINT THAT YOU NEED TO GIVE YOURSELVES A FAIR AMOUNT OF TIME BEFORE AN EVENT TO GET YOUR RIDE FIXED BECAUSE BETWEEN WORKSHOP STUFF UPS, PARTS ORDRING AND THE TIME IT TAKES UNEXPECTED ISSUES TO BE SOUGHTED OUT YOUR GONNA NEED TO LEAVE YOURSELF SOME BREATHING ROOM.

COMMUNICATION WITH CUSTOMERS IS THE KEY

[R31Nismoid]

As always - two sides to every story.

Simple as that

[DS-ZILR]

As always - two sides to every story.

Simple as that

love to know there side. they just said sorry.

[dwils174]

love to know there side. they just said sorry.

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