Thanks Tom From Nengun

[full_stick]

I know this should go elsewhere but I didn't know where else in the forum to put it so mods please move to wherever you believe is appropriate. People need to know how they treat their customers. I understand that its not Nenguns fault but believe their response was quite harsh. Please read from the bottom up as it's an email conversation between nengun and myself. I bought a pair of headlights which turns out to only be one which is not at all what was advertised on the Nengun auctions website and yes I'm aware they're not liable as they are just a remailer for the japanese yahoo auctions but I expected them to be a little more polite in their reponse.

No Tom, you’ve misunderstood once again and let me guess English isn’t your first language as the language used in your email is atrocious.

To clarify I did email a friend to purchase the product for me. He did not receive my email until after I’d purchased the product through Nengun so I did not read his advice in regard to the seller being “dodgy” or the fact that only one headlight was for sale until after I'd already purchased the product. I asked if there was something you could do, perhaps contact the seller on my behalf or similar as I believe the advertisement was misleading. What was pictured was not in fact for sale.

I did not contact Nengun prior to the purchase of the headlights as I only saw it a day before the end of the auction and I had simply nothing to ask, all looked self explanatory.

As for “we shouldn’t have to received your broken rubbish” I know what you’re trying to say but it’s definitely not English, maybe you should go back to school and learn a bit more English as you clearly haven’t grasped the language yet. I’ve payed you to receive (not received as you stated) whatever the f*ck I purchased so don’t tell me that you shouldn’t be receiving rubbish as you provide a service of re-mailing, so just re-mail it.

As a regular user of your site I will not be using the service again, not because of this issue but your response was simply rude and unprofessional.

From: Nengun Performance [mailto:[email protected]]

Sent: Monday, 9 November 2009 11:07 AM

Subject: Re: Auction Complaint...

Hello *****

Ok Lets see If I can work this out. You initially asked a friend to buy it for you but he was leaving so you used our service which has no authority what so ever over what the seller is selling but somehow you think thats our fault because of a bad translation which your friend told you any way the deal was dodgy and you still bought it and you didn`t contact us at all prior to the auctions and somehow we are still to blame for your actions at the auctions.

I am sorry as we have said there are no cancellation's and we shouldn`t have to received your broken rubbish because you didn`t know what was going on

If there is anything else I can do for you. please dont hesitate to contact me.

Regards

Tom

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Hi Nengun,

I’ve used your auction feature and had quite a bit of success with it of late but have unfortunately been mislead by the service. I’ve attached a picture of the translated text which you can clearly see is almost impossible to read as the translation is so bad (http://auctions.nengun.com/item/n76797053):

A friend of mine lives in Japan so I originally emailed him and asked him to purchase it for me but there was only a day left and he didn’t check his email in time so I took it upon myself to use your service and purchase it myself. He returned my email saying that the seller is “dodgy” and that he is only selling one headlight the right one instead of a pair which was pictured. He said that the pair of products in the picture are not what is for sale, the picture is only a sample. In the translation there is no text that says only one headlight is for sale, the header text “SKYLINE GTR BNR34 ER34HR GENUINE HID XENON HEADLIGHTS” implies that a pair is for sale “headlights” being the plural. The picture also depicted a pair of lights. The only text that might give you some indication that you’re only getting one headlight is the following “The time it is exhibition of the light/write of the right side” but that means absolutely nothing to any normal English speaker.

I’ve been mislead and don’t feel like I should have to pay for a product that was falsely described. I paid for a pair of headlights, the pair that was in the yahoo auctions picture, which can no longer be seen as the auction has finished. Now I understand that all the auction sites say no refund so I’d like to know what I can do as really don’t believe I should have to pay for a product that I don’t want as it was falsely portrayed by your company. Now I hope that this is not the case and that I receive a pair which was described and depicted by the Nengun website.

Regards,

***** *****

Edited November 9, 2009 by full_stick

[SS8_Gohan]

hahhahahah, this reminds me.. i needed to start a thread on this absolute f*cking muppet, i've got an email convo as well

[TiTAN]

i would have responded simlilarly to you, its not their fault you bought it.

[full_stick]

i would have responded simlilarly to you, its not their fault you bought it.

Have you read the translation in the attached pictures???

I understand it's not their fault but asked if their was something they could do and I got back responses such as:

"we shouldn`t have to received your broken rubbish because you didn`t know what was going on"

[sonoramicommando]

it doesn't matter who was in the wrong, with that kinda of attitude and response, Tom clearly does not have a place in customer services dept in any company.

[thommo]

sorry mate, i gotta agree with titan... anyone who would buy from a website based off those descriptions only has to be willing to suffer the consequences when things dont work out.

sometimes you might grab a bargain, but on this occasion you need to suck it up and realise no one but yourself is to blame. sell the headlight, or start looking for the left one...

[Blitz]

I haven't bought from Nengun in a long time, mainly because I buy my gear direct, but to ask a blatantly obvious question, does Nengun disclaim their Yahoo auction service with anything about not taking responsibility for the accuracy of yahoo auction transactions or sellers that either post misleading or false auctions, or supply goods that aren't as described?

[full_stick]

Judging by Toms last email, he didn't even read the link/auction page that I'd emailed him before sending his response. Very professional. And for the tenth and last time, yes I understand I f**ked up and its not their fault. I posted this to bring awareness of Nenguns lack of customer service not because I don't believe I should have to pay for the product.

Hello ******

Perhaps you could learn Japanese because my English is far better than your ability to understand or read the auctions. Thats a joke. I am sorry to have called you part Rubbish. From your friends opinion I was under the impression that's what the part was, Junk. I have just read the Japanese version and the part is not Rubbish or broken and is in good working order and we have also purchased of the seller before with no problems. So he is not Dodgy. Although the deal is for one headlight not a pair. So once the part arrives we shall be sending it to you asap. I am sorry if I was being Rude. It upsets me when customers do not received their correct items from the auctions.

If there is anything else I can do for you. please dont hesitate to contact me.

Regards

Tom

[The Dan]

Sounds like you added too much "I'm not going to pay" into your first email instead of "is there anything that can be done?"

He may have misunderstood your intentions but if I was buying something off Yahoo auctions and got a mate to buy it for me, then it wasn't exactly what was in the picture, so I tell my mate, I'm not paying you for it...even though he has only DONE AS INSTRUCTED TO DO BY ME and paid for it himself already.....I'm sure he'd be pretty pissed at first too.

Japan auctions are for Japanese people. If you can't read Japanese, then I wouldn't be giving Tom shit about his English speaking abililty. You cast the first stone IMO.

[Ehgriez]

I was going to say, you weren't exactly the clearest about what happened and it took me a couple takes to understand you.

[Ultimategtr]

If i can add, Tom hasnt been very customer friendly either(my experieces). He completely aggravated me. Wouldnt refund my product. Hes an arsehole who needs to be stabbed in the eye, i hope!

[DCIEVE]

Now I understand that all the auction sites say no refund so I’d like to know what I can do as really don’t believe I should have to pay for a product that I don’t want as it was falsely portrayed by your company. Now I hope that this is not the case and that I receive a pair which was described and depicted by the Nengun website

Sounds like your language and comprehension skills are about as good as toms esl!

Buying from Jap auctions is cheap but not without its risks, if you bought without having someone fluent in Japanese read the auction you have no grounds to complain.

[SS8_Gohan]

hahaha, more tom haters... wonder what the hell this guy's problem is

[Turbz RB-25]

Bloody Tomo

[Godzilladat]

Put it perspective, the guy probably deals with 20 people like yourself that have trouble wording emails in a way that don't come across as rude "as really don’t believe I should have to pay".

They are a go between, like many other companies. They make what, 15% on each item purchased?

As soon as he wastes 15-30mins answering your useless email they have already lost money.

I'm not saying the guys customer service is awesome, but the bottom line is you are wasting his time and using the phrase above is the worst way to get the guy onside.

What he does need to learn is responding to emails without emotion to avoid people crying a river because someone offended them in an email.

[Turbz RB-25]

Put it perspective, the guy probably deals with 20 people like yourself that have trouble wording emails in a way that don't come across as rude "as really don't believe I should have to pay".

They are a go between, like many other companies. They make what, 15% on each item purchased?

As soon as he wastes 15-30mins answering your useless email they have already lost money.

I'm not saying the guys customer service is awesome, but the bottom line is you are wasting his time and using the phrase above is the worst way to get the guy onside.

What he does need to learn is responding to emails without emotion to avoid people crying a river because someone offended them in an email.

Harsh mate, I bet if you were in his boots you'd cry a river as well.

[badhairdave]

Headlight (singular) is mentioned twice in the first line. It doesn't say headlights as you have stated in your email to nengun.

It even says in there it's for the right side only and it looks cheap as the photo implies that it's a pair (plural).

Yes google is a pretty basic translator but just those few comments would make me inclined to at least double check. Maybe i am just used to google translator after a couple of years of using it.

I'd be cranky too if i got sent an email saying my service was misleading.

[full_stick]

Bad Hair Dave:

The title says headlights, plural, the picture depicted two headlights and they've referred to them as "super rare ones" plural so that was enough to imply that was a set. It does not specify at all that that it's for the right side only.

A mate of mine actually sent me the link and thats how I got onto this set so it had obviously fooled him as well. I bet if I had told you, you would have assumed it was a pair, I guarantee it in fact.

[Munkyb0y]

for your next Japan purchase

Jesse Streeter

he has immense patience for dumb questions, and wont steer you wrong, or rip you off.

Edited November 9, 2009 by Munkyb0y

[STATUS]

for your next Japan purchase

Jesse Streeter

he has immense patience for dumb questions, and wont steer you wrong, or rip you off.

jesse FTW, i reckon 90% of the gear bought in by customers come via him or jesse then athid