Aftermarket Warranty With 24/7 Roadside

[Daleo]

Ok, I've noticed a few people questioning the worth of the aftermarket warranties that most people have when they buy imports.

This week, the Drivers power window in my NM35 stopped working. Since I have cover to the value of $300 on power windows (which I know won't cover the job, but is better than nothing) I elected to use it.

The experience so far:

Rang their number on sunday to enquire about repair, automated answering service announces office hours (9am -5pm mon -fri) and a reccomendation to call during office hours. Not very surprising.

Rang their after hour "emergency hotline number" this is basically roadservice. Spoke to a helpful mechanic who told me that there wasn't anything he could do, as he wasn't able to make auto electrical repairs; fair enough, he's set up for changing flat tyres, jump starting flat batteries and empty fuel tanks.

Rang office at 9am, told them my issue, referred me to an authorised repairer in my area (within 5 km of my house).

Rang workshop, arranged to drop car off to have window looked at. Calling out of the blue, I felt this was good service; the workshop owner knew that I needed SOME assistance immediately, at least get the window up so I can secure the car.

Called him back at 2:30, car is ready to pick up, he's removed the buggered regulator mech, and fixed the window in position for the time being. I can now secure the car.

Told me he will be getting a price for replacement part, contacting warranty company, so we can proceed with repair.

Got in the car , noticed a small scratch in my window tint, but trim is on, not damaged and window doesn't rattle or anything.

I'm going to let the scratch in the tint go until the repair is complete, giving the workshop an opportunity to come clean before I go any further.

Will update as things continue.

[iamhe77]

Sounds like decent service to me (bar the tint scratch).

I wish I had that kind of speedy service when my turbo died!

Will be interested to see how it ends up.

Good luck Dale!

Edited November 16, 2009 by iamhe77

[Daleo]

Yeah, fairly happy so far, definitely saved my bacon today!

As for the scratch, it's only $40 to re-tint, so hopefully they'll come to the party.

We'll see how things progress...

[infiltrator]

I have the same warranty service.... so far they have replaced.......

6x coil paks (with splitfires)

drive shaft

other bits and pieces,

only paid $250 for 3 years.... i think i have gotten my moneys worth!

[Stooge007]

which warranty do you have?

i have Plan C for 5 years, hopefully i don't need it

http://www.247roadservices.com.au/extended.htm

are these warranties transferrable???

[infiltrator]

Not transferable. i have also plan C but only for 3 years honstly well worth the extra cash...

[SHIZNT]

As I posted in Stooge007's thread some time ago... be careful with warranty companys though and who you speak to...

Yes I had coilpacks and few bits and peices changed with 24/7 Roadside Warranty and had no hassles. Once the transmission went in my Stagea i rang 24/7 Roadside and they told me to take the car to a transmission specialist and get a quote for the repairs. I asked the young girl if it was ok to remove the tansmission myself at the car is pretty much undriveable to which she said was fine. So I proceeded to remove the transmission, put it in the back of a mates ute and off to the transmission repairer it went.

Next time I spoke to 24/7 Roadside they pretty much told me they would not be covering any cost of the transmission as the car is not at the transmission specialist's workshop and the transmission wasnt removed by a professional. They admitted i was given false information from one of their trainee staff members but I had broken the agreement. In the end it wasn't worth contacting my solictor, waiting for the case to be heard and all the court fee's so coughed up the $2200 for repairs which i wasn't to happy about.

Edited November 17, 2009 by SHIZNT

[Daleo]

I had a similar discussion with the roadside assistance mechanic on sunday. Basically if I did anything at all to rectify or correct the situation, I wouldn't be covered at all.

I wasn't really surprised, but it was a bit of a pain not being able to secure the car in the meantime.

Mechanic called me today to comfirm vin/chassis number to order parts, so we might be underway!

[Daleo]

Recieved a call today from 24/7 Roadside today.

Mechanic has submitted quote for repairs, $500 for new window motor, $250 for new window regulator, $150 in labour. Total $900. Have seen regulator mechanism, tight as all hell, definitely stuffed. I'd rather replace it than try to repair, then have it fail and have to replace it anyway.

So as it stands, with $300 of warranty cover, I'll end up $150 better off than if I'd bought the parts, and done it myself. And presumably the new parts will be warranted against failure for a time.

Not a huge win, but a win nonetheless. On the upside, the warranty company have been very easy to deal with and quick to respond. Also showed the scratch in the tint to the mechanic today, he apologised profusely and was happy to pay for the window to be re-tinted.

Now I just have to wait 2 weeks for parts to arrive...

Cheers, Dale

[iamhe77]

Great outcome thus far Dale

Still can't believe that the mechanic apologised then offered to fix the window tint!

[Daleo]

Great outcome thus far Dale

Still can't believe that the mechanic apologised then offered to fix the window tint!

I know, I nearly fell over, lol.

[Daleo]

Ok, final update, Parts came in on Monday, took the car down this morning, within 2 hours, the car was finished, ready to pick up. Works perfectly, and I'm now missing a rattle that was annoying me too! Window isn't re-tinted yet but have booked in at the window tinter's (same guys who did the fronts in 20% for me) Mechanic had already spoken to them and teed it up!

So, I'm quite happy with the 24/7 Warranty service, and if anyone in Penrith has cause to deal with Aaron from Angus Mechanical Repairs, his work is quite good, he's honest and easy to deal with.

Cheers, Dale

[iamhe77]

A happy ending???

Great to hear Dale!

[sammy46]

Good read.

[timothyja]

Today I took my car for it first service since I bought it, and was informed that both drive shafts needed replacing as they are worn.

I then quickly checked my 24/7 warranty to see if they are covered, while reading I noticed it said worn parts will not be covered.

Although CV joint are covered, how exactly do I clam on this if my cv joints are worn??? Do I need to wait til they completely fail, I rang

24/7 but surprise surprise they were not willing to give me any advice simply saying worn parts are not covered. Luckly they had not

yet processed my warranty so I have time to re-group before speaking to them officially.

Any advice on this is greatly appreciated.

[infiltrator]

Make sure you dont say they are worn... they wont replace worn parts... broken parts yes... so just get the mech to say there broken...

[Daleo]

Today I took my car for it first service since I bought it, and was informed that both drive shafts needed replacing as they are worn.

I then quickly checked my 24/7 warranty to see if they are covered, while reading I noticed it said worn parts will not be covered.

Although CV joint are covered, how exactly do I clam on this if my cv joints are worn??? Do I need to wait til they completely fail, I rang

24/7 but surprise surprise they were not willing to give me any advice simply saying worn parts are not covered. Luckly they had not

yet processed my warranty so I have time to re-group before speaking to them officially.

Any advice on this is greatly appreciated.

How long since you purchased your car? If it's under 3 months, the dealer you bought through, will be responsible for the repairs.

[GTR-N1]

Make sure you dont say they are worn... they wont replace worn parts... broken parts yes... so just get the mech to say there broken...

I'd agree with this approach +1

Interesting thread Dale. You explained the process very well!