Jump to content
SAU Community

Drivers Side Wont Lock With Fob And Statutory Warranty

jjjones

By jjjones,
in V Series (V35, V36, V37 & Infiniti)

 Share

Recommended Posts

jjjones Enthusiast

jjjones

Posted
Posted

Hi Guys,

I just bought my 2003 v35 coupe last weekend (Will post pics of it up soon). And have now noticed that the drivers side door 90% of the time does not lock/unlock via the remote.

I wound the drivers window down and closed the door. when i press lock/unlock on the remote, i can see the door lock on the inside move a couple of milimeters.

I've read up on this and it seems that it is a common issue with these cars.

I bought the car from a dealer and it is still under the 3-month statutory warrenty. This is the first time i've bought a car from a dealer, so i've never claimed warrenty.

I rang up my dealer and he said to take the car to an auto electrician or a mechanic and get a quote from them to fix it, and because of i have statutory warrenty, they're suppose to fax the quote off to the warrenty place (national warrenty company) to get approval...

Just wondering from you guys if this is the procedure or not, as im scared that ill get declined and have to pay for the repairs myself.

Would you guys suggest i take it to an auto electician or a mechanic.

Also, would taking it to a Nissan dealership be better?

Sorry about all the questions, im very new to all this.

Im also located in Brisbane too, so if you guys can recommend me someone to take it to that would be great.

Thanks.

VNS 24 Mentor

VNS 24

Posted
Posted (edited)

Hi Guys,

I just bought my 2003 v35 coupe last weekend (Will post pics of it up soon). And have now noticed that the drivers side door 90% of the time does not lock/unlock via the remote.

I wound the drivers window down and closed the door. when i press lock/unlock on the remote, i can see the door lock on the inside move a couple of milimeters.

I've read up on this and it seems that it is a common issue with these cars.

I bought the car from a dealer and it is still under the 3-month statutory warrenty. This is the first time i've bought a car from a dealer, so i've never claimed warrenty.

I rang up my dealer and he said to take the car to an auto electrician or a mechanic and get a quote from them to fix it, and because of i have statutory warrenty, they're suppose to fax the quote off to the warrenty place (national warrenty company) to get approval...

Just wondering from you guys if this is the procedure or not, as im scared that ill get declined and have to pay for the repairs myself.

Would you guys suggest i take it to an auto electician or a mechanic.

Also, would taking it to a Nissan dealership be better?

Sorry about all the questions, im very new to all this.

Im also located in Brisbane too, so if you guys can recommend me someone to take it to that would be great.

Thanks.

Hi mate, congrats on your purchase of your V35.

Yes, the window/door lock issues are some of the common problems on the V35, and it often happen every 2-3 years depending on the usage of the car. The procedure you mentioned of going to an auto electrician or a mechanic, getting the quote and faxing it to the warranty company sounds like a right procedure. My suggestion, in your case, is to fix it quickly before the warranty runs out.

Are you sure you only got 3 months warranty time frame? I bought mine from a dealer in Perth and I took up 3 years warranty time frame. Also, my dealer got a car service centre together with the show room so they already have auto electricians and mechanics. So when I had my window/door problems, I just went to them. They fixed it up, gave me a warranty slip with all the details in it, and I send it off to the warranty company through post.

Good luck with it. Let us know how it goes.

Edited by Victor.T
jjjones Enthusiast

jjjones

Posted
  • Author
Posted

Hi mate, congrats on your purchase of your V35.

Yes, the window/door lock issues are some of the common problems on the V35, and it often happen every 2-3 years depending on the usage of the car. The procedure you mentioned of going to an auto electrician or a mechanic, getting the quote and faxing it to the warranty company sounds like a right procedure. My suggestion, in your case, is to fix it quickly before the warranty runs out.

Are you sure you only got 3 months warranty time frame? I bought mine from a dealer in Perth and I took up 3 years warranty time frame. Also, my dealer got a car service centre together with the show room so they already have auto electricians and mechanics. So when I had my window/door problems, I just went to them. They fixed it up, gave me a warranty slip with all the details in it, and I send it off to the warranty company through post.

Good luck with it. Let us know how it goes.

Hi Victor,

Thanks for your reply. I was told by me dealer that statutory warranty covers the 3months after i purchase the car. He basicly said that if the car does not work as Nissan intended it to within the 3 months, they have to fix it at their own cost and that it was part of the law (not sure if he was blowing smoke up my ass or not). I also have 5 years extended warranty on the car aswell (with national warranty company).

Im not sure what the difference is with statutory warranty and extended warranty.

But i guess ill just ring around a few places and get quotes on how much to fix this. Quick question though, did you have to pay for the fix and then the warranty reimbursed you or did the warranty company pay for it all first.

Cheers for your help mate.

VNS 24 Mentor

VNS 24

Posted
Posted

Hi Victor,

Thanks for your reply. I was told by me dealer that statutory warranty covers the 3months after i purchase the car. He basicly said that if the car does not work as Nissan intended it to within the 3 months, they have to fix it at their own cost and that it was part of the law (not sure if he was blowing smoke up my ass or not). I also have 5 years extended warranty on the car aswell (with national warranty company).

Im not sure what the difference is with statutory warranty and extended warranty.

But i guess ill just ring around a few places and get quotes on how much to fix this. Quick question though, did you have to pay for the fix and then the warranty reimbursed you or did the warranty company pay for it all first.

Cheers for your help mate.

You are welcome, mate.

Sorry I wouldn't know the differences between statutory and extended warranty. For me, the warranty covers and pays for it (All I have to do is send through the warranty paper slip with details in it from my warranty book by post to the warranty company). Of course it only covers for mechanical and electrical problems, not drivetrain or performance part of the car. :P

Let me know if you want more information from me. Good luck again.

ironpaw Veteran

ironpaw

Posted
Posted (edited)

have a read here:

http://www.fairtradi...ed-vehicles.htm

Stat warranty is different to the 3 yr/5 yr warranty you get from car yards.

If I were you I'd take in to them and have them arranged to fix it. They shouldn't have to get approval or what ever bullshit he's feeding you. The dealership should be fixing this - not claiming from there "national warranty" crap.

If they give you any grief then call QLD Fairtrading....but ask the dealership nicely 1st after you've done your research.

See here:

http://www.fairtrading.qld.gov.au/real-story-car-warranty.htm

The dealer should be arranging this....

Edited by ironpaw
jjjones Enthusiast

jjjones

Posted
  • Author
Posted

have a read here:

http://www.fairtradi...ed-vehicles.htm

Stat warranty is different to the 3 yr/5 yr warranty you get from car yards.

If I were you I'd take in to them and have them arranged to fix it. They shouldn't have to get approval or what ever bullshit he's feeding you. The dealership should be fixing this - not claiming from there "national warranty" crap.

If they give you any grief then call QLD Fairtrading....but ask the dealership nicely 1st after you've done your research.

See here:

http://www.fairtradi...ar-warranty.htm

The dealer should be arranging this....

Cheers mate, i thought so. It seems like the dealer is trying to palm me off to the extended warranty. Ill ring them up and let them know.

Strangely enough though. I've been testing the lock/unlocking with the fob today and it has worked fine all day...

There isnt some sort of "safety" feature on these cars are there? where if i pressed lock, the car wouldnt lock unless i leave it alone for a certain period of time?

When i was testing it last night, i would lock it, check the handle straight after and it wasnt locked.

Im guessing its an intermittent problem, would rather have it replaced now then later when my stat warranty runs out.

Daleo Grand Master

Daleo

Posted
Posted (edited)

It sounds to me like they might be trying to dodge the repair, to save themselves some cash. :whistling:

Stay on them, anything within that 3 month period must be fixed at the DEALERS expense. Hopefully they'll come through for you, sometimes they try it on; to see if you know the rules. Shouldn't happen, but it's human nature to take the easy out for some...

Also remember most extended warranties will only cover to a certain dollar value on most repairs, so you may be hit with a bill at the end. Read the policy carefully before claiming, sometimes, you can be better off to have the repairs done yourself, by your own mechanic rather than pay full freight, plus "warranty policy" mark up on parts...

It can also be very hard to prove a repair is warranted on "intermitttent" faults. They may claim it never played up while they have it, but you'll have it fail as soon as you get it back.

Edited by Daleo
  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing


  • Similar Content

  • Latest Posts

    • No Crust Racing
      The Cool Tools Thread

      By No Crust Racing · Posted

      Gas MIG for learning, I was able to weld up some nice 1.6mm tubs so you can do thin stuff easily enough. Then moved on to thick caliper adaptor brackets with the same machine, all good.  Arc/Stick is great for dirty garden work etc, but Gas MIG for starting on car stuff.  Jump on the NCR FB page and search ATP Tubs or GKTech caliper adaptors for pics/info. I'm no pro but it wasn't hard to learn. Be willing to grind and go again though if it's cold etc. 
    • PranK
      My BMW E39 528i touring

      By PranK · Posted

      That's not a bushing!  
    • PranK
      My BMW E39 528i touring

      By PranK · Posted

      Oh and I got myself a grandpa spec dash mat.  
    • PranK
      My BMW E39 528i touring

      By PranK · Posted

      Ok, so first round of maintenance done. I didn't get much history with the car but I know it was well looked after. That isn't enough for me though, so ...  I had to do the oil filter housing gasket. It was leaking a lot, and also as part of that I did the anti-return valve and the VANOS oil line (from HEL).  But, then I got hit with the while-ya-in-there's. Did both accessory and A/C belts, tensioners and pulley. The accessory belt that came off had a huge hole in it, like somebody hung it up with a nail. The pulley and tensioners seem ok, so I'll keep those just in case. I did water pump and pump pulley. The water pump had a small bit of play so timing was good.  I also did fan clutch. I don't know how to test the old one but between the water pump and the fan clutch the car is running a little bit cooler (not much ~2 - 3 degrees maybe) so good result. Unfortunately the thermostat and housing didn't turn up in time so I'll shelve those. I have no concerns at all on the current ones.  Then I spent what seemed like 40 days and 40 nights bleeding the air from the cooling system. She also got new air filter, fuel filter and did a Mobil 1 change with oil filter. Hilariously, not an hour after telling my wife how proud I was of myself to be going slowly and meticulously and making sure everything was torqued and nothing missing I went and started it without the oil filter in. The car complained immediately of no pressure and after only a few seconds I turned it off and discovered a shit tonne of oil on the driveway. Sigh. I've driven it since and thankfully doesn't seem to be any problems. AND THEN during the test drive a ratchet extension fell into the battery area in the boot and JAMMED right next to the positive terminal and the car body. Like, just touching it made sparks and it was jammed in there. So, almost killed the engine and then almost burned the car to a crisp. Good start. This was the rails under the splash guards. So stoked, she's straight as and super clean. No rust anywhere. There was a heap of caked dirt that I removed but otherwise looked great. All 4 jacking points are perfect.   Next I want to service the gearbox. Sometimes it's a little reluctant to shift up and I'm hoping a fluid change will sort it. I also have 4 new rear subframe bushes. They're as big as a toddler. I'm renting a tool to help put them in. I can't wait for this because its a bit crashy back there at the moment.  
    • Dose Pipe Sutututu
      RB25DET Solid lifter conversion

      By Dose Pipe Sutututu · Posted

      Remember when those donkeys kept using freedom units and smashed that satellite to bits on the moon? NASA has their brain switched on and uses the metric system.
×
×
  • Create New...