Kando Dynamics Turbo

[msports180]

Got an email from kando asking me to change my neutral feed back to positive. The reasoning for neutral was the having to chase up delivery after 3 weeks.

[t_revz]

Make it negative and tell him it's because he blocks his customers after the sale

[msports180]

Well he did mention i am now blocked until i make it positive, Awesome for business that is.

[t_revz]

Even changing to positive I doubt he would unblock

[msports180]

My thoughts exactly.

[nisskid]

Got an email from kando asking me to change my neutral feed back to positive. The reasoning for neutral was the having to chase up delivery after 3 weeks.

they are f**king shocking, both me and my mate had big issues with delivery, i almost missed out on an event, my mate did...

[nisskid]

Make it negative and tell him it's because he blocks his customers after the sale

i just sent him this after he tried to do the same

You received a neutral feedback because the delivery was very slow to the point of almost costing me an event, however the product was very good, that's the whole point of the feedback system, if you provide a positive service, then and only then will you receive a positive feedback. You are not "forced" to block me, you are trying to blackmail me, so how about if you want to block me, i will be "forced" to change my feedback to a negative feedback, as clearly by that point that's exactly what my experience with dealing with you will have been like.

I hope you see reason and hopefully in the future we can do business again, believe me when i say it is in your best interest not to continue with this sort of business practice with any of your customers, let a lone me.

[Manuel Kasko]

What have people said to him regarding this thread?

Anyone got a reply to him..

Sucks his products are so great but his service sucks.

Lets be honest but his not going anywhere

[Missileman]

Whats with this guy, he sounds like the "Soup Nazi" from Seinfeld...

No Turbo for You!

[Marcus89]

What have people said to him regarding this thread?

Anyone got a reply to him..

Sucks his products are so great but his service sucks.

Lets be honest but his not going anywhere

His products already have a good name so no he won't have any problems with keeping business up but if people allow him to bully them into gaining positive feedback then his customer service will continue sucking hard.

What Nisskid has done is very good and hopefully more people will do the same. I haven't dealt with Kando dynamics or their products but it would be nice to know if decide to buy their product down the line there would reasonable after sale support.

[ARTZ]

Yeah the eBay system is a bit of a dud that way...I agree in that neutral feedback is neutral feedback, its not necessarily bad feedback..

But the system is setup to recognize it as such, in a way you almost feel compelled to give positive feedback even when you don't want to..

[ARTZ]

out of interest what was the reason/excuse for the late delivery?I had no issues whatsoever..ordered and it was at my door within a week..Even got a free hat. :DGtscott ordered his the day after me and received it a day before I did...I guess the boat/plane hit Sydney first..

[nisskid]

out of interest what was the reason/excuse for the late delivery?I had no issues whatsoever..ordered and it was at my door within a week..Even got a free hat. :DGtscott ordered his the day after me and received it a day before I did...I guess the boat/plane hit Sydney first..

just some of the experiences i got in response to a post i made on fb

- Everyone I know whose brought one has had the same trouble. Mine took f**king forever.

- They're delivery is fair slack hey. My Brother ordered one a while back now. From the day he ordered it heard nothing then 2 weeks later emailed them and they'd sent it to Austria instead of Australia and then a week later sent one express to him. Lol. Mine I ordered from Kando on a Thursday and it was here the following Wednesday.

also had a mate buy one, they said they were waiting on a rear housing, so his was sent late, took a few weeks, he missed out on a drift event which he paid for, luckily he sold his spot off at about half price so didn't lose it all.

[GTScotT]

id say the one man show is just under pressure and not coping well enough to deliver good service.

my dealings with him (probably a year ago now) had all been great. absolutely no issues in answering questions or giving product advice.

id say he gets too many rednecks giving him a hard time about wanting exchanges and stuff which makes him take it out on everyone.

admittedly im still going to buy another one lol... unless Jez can show me some more PT love and convince me to take that path. extra headroom would be great, but i have a feeling the L2 is going to be a creamy match to my healthy SR

[ARTZ]

id say he gets too many rednecks giving him a hard time about wanting exchanges and stuff which makes him take it out on everyone.

Bingo..So many flaws in the above statement its really not funny..

Im sure the he never sent it to Austria on purpose...seems an honest mistake to me that was corrected accordingly

and entering a drift event when you dont even have a turbo in your car, well.....hardly his fault either...

Sorry but having mates in the dropship business and knowing the bullshit they deal with and how in reality they want nothing more than to provide a good service..

Seems so many are quick to give them a hard time......It is after all their income at stake and to be honest if you gave me bad/neutral feedback i wouldn't bother reply your emails either because your just a low profit high maintenance client....

[GTScotT]

Yeah Id agree. Hes probably trying to do his best but just stretched to his limits.

I'll bet that when I send him a polite email about an off ebay sale he will extend the same courtesies. Well see, I'll let you all know.

[nisskid]

people defending him? nup he's a business that makes a commitment to their customers, can't make it, then actively lies to cover his mistakes. if he is loaded down and his delivery times are suffering, reflect that in the advertised product/service, tell us it will take between 1-3 weeks, and let us make the decision whether that is acceptable to us or not. if it's not, and we need it sooner, it's a critical detail we are entitled too before purchasing the product. to actively lie about delivery times, in order to make their product and service more appealing, yet be unable to deliver said product/service is dishonest business practice.

now if it was just my turbo, and he simply said to me sorry, i've been backed up really bad and unfortunately it was delayed then fine, but it's a trend of consistent delays and lies, and to come back to me and try to blackmail me into changing my feedback to something it clearly wasn't? he can blow me repeatability til i'm dry.

as far as "dropship" customers like me, yeh it must be so hard dealing with someone like me who clicked the buy now button, paid the money instantly, sent my address then waited.

[nisskid]

as far as people thinking his

Im sure the he never sent it to Austria on purpose...seems an honest mistake to me that was corrected accordingly

and entering a drift event when you dont even have a turbo in your car, well.....hardly his fault either...

are you actually serious? tell me you're joking?

wow, you must be great at poker, no one would get anything by you

do you know how hard it is to send something to the wrong country, with completely different postal codes, not the mention a different language?

as far as the housing one, even if it was true, he effectively sold a product he didn't have, once again, poor service and worthy of a neutral feedback, certainly no more.

[ARTZ]

Well Austrai and Australia are right next to each other in the droplist and believe it or not Austria also has 4 digit postcodes..Its not until the parcel gets to Austria that someone looks at the actual street address and realizes its in the wrong place. And considering 3 or more language changes have been done by then I would say yes its probably suite an easy mistake to make..

Also ETD or ESTIMATED TIME OF DELIVERY is exactly that, estimated. There is not many guarantees with the postal system only insurances..trucks crash, boats sink and planes fall out of the sky..

Look you are free to get on the internet and slander his business if you are not happy..But in doing so you also leave yourself open to the readers discression of whether or not your complaints are justified and I am not convinced yet that they are I'm sorry..

I for one received a great service and a quick look at his store tells me nearly 3000 others have as well..Its true nearly 1% have been dissatisfied, but one you take honest mistakes and troublemakers out of the equation it appears to me a good service is to be expected from them.What I don't understand is why you would choose to tell the world of the bad service you received, then still try to do business with him and expect a good result

[SimonR32]

do you know how hard it is to send something to the wrong country, with completely different postal codes, not the mention a different language?

In no way defending the other stuff but in relation to the item being sent the Austria, it happens very often with international postage.

I've personally had items from America and New Zealand head to Austria before coming back to Australia