What's Going On With Stathfield Morayfield?

[omy-33]

Hi guys,

Any one know what's up with the Morayfield branch of Strathfield.

They have been closed for 2 weeks now, and they installed my alarm/immobilizer nearly 2 years ago and now it is being very temperamental.

I figure since they installed it, they can look at it only problem is I can't even contact them.

I have left emails, called repeatedly, called other branches (slacks creek was useless) and I can't get thru to anyone.

now my car won't start sometimes due to the immobilizer being active and the central locking has stopped working, I'm at a loss as what to do with my situation.

I have even threatened Strathfield that if I didn't get a reply within a week I would be seeking further action, and that was last monday 17/1/11 well over 7 days now.

The goose I spoke to at slacks creek basically told me he didn't care that they were not open because it was shut due to 'health and safety' reasons.

Being heavily into workplace health and safety (whso/rep) I know this is not the case they should have been opened up by at least last Wednesday, (unless they have some retarded policy stating other wise)

I doubt I have any sort of case against them so seeking further action would be a stupid waste of time, money and effort.

would it be worth calling up Cyclops alarms to see where the next closest distributor is and working it out from there or should I wait for Strathfield and sling them abuse when they finally open their doors?

Any advice would be handy

thanks

[FineLine]

Are they a franchise? If so then try and find head office and contact them.

[omy-33]

When I spoke to the Slacks Creek store I asked for the regional managers/Rep number and the person I spoke to refused to give it to me.

EDIT : I just googled "strathfield headoffice number" badabing badaboom. I'll try it in the morning.

I don't know why I didn't think of it earlier, thanks.

any other advice is welcome.

Edited January 25, 2011 by omy-33

[33driver]

hit up Audio-Express! Problem solved, Chris will sort u for sure

[hylian]

Seeing it was over 2 years ago, you may no longer be covered under warranty. It may not be that the product is faulty but there's something has come loose and it would require someone to get in there and have a look. Not exactly the same field but in the computer store I worked in for a while there was a 7 day warranty on labour. Might want to check out the invoice and read through the fine print, might speed things up for you a little and you can take it to someone else who will answer your phone calls!

[Smity42]

  On 25/01/2011 at 10:12 AM, hylian said:

in the computer store I worked in for a while there was a 7 day warranty on labour.

Is that because you were the one doing the work?

[Revhead]

Hrm yeah sounds a bit suss. I'm just guessing here but maybe if they're separately owned stores that one went broke? Dunno. The difficulty you're having getting a straight answer doesn't fill me with confidence in any case.

If you don't have any joy with getting hold of them, or need it fixed ASAP, +1 for Audio Express. If anyone can sort your alarm out it's Chris

[Smity42]

It was probably underwater. Might not have got it cleaned up enough to re-open yet

Edited January 26, 2011 by Smity42

[Revhead]

Actually that's a distinct possibility. Not sure why they wouldn't just say so though.

[Chris Rogers]

dunno,

gievn that thye screwed the franchisees out aof a LOT of money when coporate took them all back over, I dare say that the corporate office has shut that one down as well. I know the rocklea one (mal meninga) went down in a ball of flames that way.

when it went franchise they still expected the franchisees to put their daily takings into the SCR account and not their own accounts. (as you are supposed to do.) the staff at the time lost everything - holidays,sickleave - the lot.

if its flood related then you may be in for a headache as they *may* turn it into a phone stall in the main shopping centre. cheaper for them and less headache to refit the store.

as for your issue. I sell the cyclops units. is your remote the arrow head or a different one?

have you changed the batteries?

if arrow head - pull the unit apart and give it a GOOD clean. those had a nasty habit of dying due to dirt. (the buttons are mica based and do not conduct after a while.)

if all else fails - toss it on a truck and send it down to me. I'll fix it.

[Chris Rogers]

also hurling abuse at them wont make a bit fo differnce. they treat their customers like ther employees - crap.

[hylian]

  On 25/01/2011 at 10:30 PM, Smity42 said:

Is that because you were the one doing the work?

SShhhhh.

My solution to everything is reformat.

[omy-33]

Ok thanks for all the advice, it has been a help. I agree with you that abuse is not going to help anything. My diff should be in within the next fortnite so you will probably get a call from me soon Chris.

In the meantime I will take apart the remote x2 (neither work) and clean it all out. The blue light comes on the remote but it's like the receiver has crapped itself, I used to be able to sit next to the car and just repeatedly hit the remote buttons for about 5 mins

before it would unlock, now I just keep it key locked and moved it inside the garage. lol.

So i'm not going to bother with strathfield anymore when the diff is in and the car starts i will just take it to Audio-express.

Thanks all

[Chris Rogers]

let us know how you go