Advice On How To Deal With A Panel Beater

[Jap_Muscle]

I hear what your saying Chesty,

I know delays are common in this type of industry. But how hard is it to include these possible delays into a timeframe? Yes some delays cannot be forseen but in my personal experience with mechanics/panel beaters ect, rather then me recieving a phone call the minute there is a delay. i have to find out the card way the day before its picked up. But i guess this falls under communication as you said, which certainly does need to be improved.

You would think that if delays were so common, panel shops would start catching on and giving customers a longer timeframes. That way when a job is completed earlier, the customer is left with a good feeling rather then a sour taste. Its simple things like this that will always seperate the really great workshops out there from the average joe.

my 2c

[Birds]

Yeah I agree...communication is often terrible from workshop to customer. I guess that's why they're a tradie and not a teacher

False promises aren't nice either, but consider this: one panel shop tells you honestly that it will take a month to do whilst another lies and says only a week...most people will go with the latter because we're all busy people who need our cars and timeframe is almost a bigger determining factor than price. So there's no incentive to be completely honest in this industry when the next workshop is happy to lie about their ETA and take your customer from you. An honest mechanic is a broke mechanic! See again, it's a matter of perception and most people don't see it from the other side.