Vic Wasteland Thread - 15.0

[viper2002]

53 minutes ago, blah_blah said:

 

You can but its a pain, i just remove and unplug it all

 

Thanks. Yeah I got around half way removing the breather pipe and all the little rubber pipes on the back weren't budging, didn't want to break them. I found a few photos of people doing it with the breather pipe connected, so I might give that a go first.

[Birds]

Why are people being so shit around laptops? It's not hard not to step on it or throw it off a building

[UNR33L]

21 hours ago, Birds said:

Why are people being so shit around laptops? It's not hard not to step on it or throw it off a building

Yeah, the ol' mechanic gets frustrated when something doesn't connect or work properly then throw it off the back of a dump truck 

[emts]

When I was doing desktop support we were looking at Think pads for the first time.

the sales guy came in to show us the product, my co worker was prob around 180kg at the time.

the sales guy closed his laptop put it on the ground and told co worker to step on it re opened and continued working. Apparently for the product release they jacked up a commodore put 4 laptops under it lowed it back down and drove it off, all were fine.

 

we ran 50 for about 4 years, only 1 broke when a manager tripped rushing to a meeting and threw one half open over the balcony onto a marble floor. which cracked the screen plugged into a monitor and laptop still worked fine. after that had T42 T60 T61 all fine.

best laptops I worked with.

after that we got some HP Elite books, of our team of 14 mine was only one to make it to the 3 year mark and it was on it's 3rd motherboard.

 

on a  Lenovo X1 carbon now as I need a light weight travel one and it's perfect 2.5 years in and no service calls again.

[Down_Shift]

How was desktop support work for you back then Martin? Resigning to a couple weeks so am looking at something to jump into.
Apart from having patience I suppose. 

[emts]

I loved it.

I was working for a good bunch with a very non micro managed boss.

working across sites in melb, canberra and Syd so that was also the beginning of my flying as well.

 

 

 

[Leroy Peterson]

My bills have been weird ever since I started with Telstra, but its hard to chase up or question something that doesn't exist.

Well now Telstra are back with vengeance. $450 bill that I can't make sense of. Got random emails in December saying "your new service is up and running" but there was no new service. Nothing had changed on my account settings on telstras website (which is a total POS btw)

$95 for TV bundle cancellation?? + $150 for Bundle Gateway contract cancellation?? + 2x Bigpond services @ $99 each? + paying for the modem kit which I installed in July/August?

My bundle is $80 a month, so no idea where $99 has come from. its just the effort I will have to go through to get this sorted that shits me. try to use 24/7 online chat and theres 55 people in the queue.

[UNR33L]

yeh it sucks, fortunately there's a lot more mobs out there that are WORST than telstra.. the mrs is going through hell with her new 'service' provider, basically they have until the 23rd before she can cancel it (TIO complaint and all)

[emts]

I had no option other than telstra cable in a previous apartment. (and last time I had a telstra services)

the cable link would constantly drop out, like 5 min working per hour.

 

it took them months to troubleshoot had tech onsite at least 6 times, replaced everything.

till one friday I came home from work lets call it slightly intoxicated.

red light on modem again, call tech support they said would need to send out a tech. I cracked it. pointed out that we had replaced, cable from node to appartment, cable from plug to modem, 3 modems, cat 5 from modem to PC. I ahd repaced Lan card in PC re installed os, grabbed a laptop from work to test.  all failed, what would tech do. so they escalated to 2nd level, 

call at 10 am sat they found the amplifier at the CBD exchange I was connected to was not switched on. (translation no-one in my suburb/area had a stable connection)

explained thats fine, however after giving up so much of my time to trouble shoot I was not paying the install fee (99$) nor the first 3 months as I did not ahve a working connection. support said no worries would sort it. month 4 bill came with all fees still there called billing explained they said would sort it. month 5 same month 6 same and I explained I was not calling back and would not pay bill till they sorted their crap out.

 

12 months later get call from telstra.  rep Mr Sullivan I see you have not paid our bill for 18 months... me Yes thats correct  rep  um  were you planning on paying me, please check call records.  rep starts reading..um mr Sullivan can I put you on hold   15 min later  ok bill is fixed when can you pay out standing balance..me will sort out today.

 

never again.

 

 

[UNR33L]

Yeah the mrs has so little speed cant even stream anything on netflix, is dis 2017? 

Basically only just went upto ~3mbps download speed after months of .2mbps (adsl2, yes point 2) but I think they have severe routing problems too just things aren't right, gonna tell her to keep saying shes only getting like 1mbps if she told them 3mbps they'll probably just say that's within scope and fine. 

Plan is to can it and get Optus 200GB on 4g instead

Edited January 15, 2017 by UNR33L

[joeyjoejoejuniorshabadoo]

I deal with telstra strictly through the IM chat feature - you can even use the retentions (saves) department that way now.

I have got them to match Optus on my last 2 mobiles that was with minimal fuss

[Birds]

It's the personal time wasted on sorting out these things that gets you. If you add up the time spent that could have been working, it effectively costs you quite a bit. And I'm sure part of the reason for the multilevel support systems is one massive deterrent for presenting issues, not unlike contesting a speeding fine in the courts.

Try attempting to upgrade from adsl1 to adsl2 in Boronia! Adsl2 is what I ordered when I signed up with them and it even said adsl2 on my bills but was getting adsl1 speeds. I knew from a simple Google that the issue would be limited ports at the exchange and their unwillingness to allocate me one, but try explaining that to three different levels of support staff who all want me to turn off the router for 60 seconds and try to tell me that 6mbps is normal for adsl2, also seemingly knowing less about computers than I do. After the 4th phone call (which you all know can be an hour and a half proposition), I managed to convince a senior tech support what their problem was and they put an order ticket in the system to get me switched over, which 3 years later I believe is still sitting in there. A simple no would have saved a lot of time.

Upgrading to adsl2 where I live now was a 10 minute phone call and done overnight?

[Kinkstaah]

Thats kind of the point where you start posting on Whirlpool and the problem becomes miraculously fixed

[Birds]

HECS + 88E profits = tax bill

But not a huge one...thanks to Tony and global financial crisis losses

[emts]

Also remember telstra staff (not actually telstra but outsourced) and given cash incentives to get you off the phone ASAP.

this was alot easier back in the dial up days, please test that fix, oh only one phone line ok will need to hang up and test and call us back if the problem still exists.

So back when I was bigpond help desk, we were outsourced to a company called teletech. Teletechs contract was based on a certain $ per answered call (notice a conflict of interest yet) so we are phone reps would get a bonus each month if we kept calls under a certain average was circa 5-6 min at the time. So our interest was in getting you the phone not fixing your issue.

lets say there 3 things that could cause a problem (back in the dial up days was TCP stack, modem init string or drivers) we would do 1 then get you off the line not all three and have a 99% chance always start with the tcp stack as quickest next caller would do init string then 3rd poor bastard would get modem drivers.

 

we could never admit to an outage either there could be unscheduled maintenance but not an outage.

In one case the log in database was down, we knew it was going to be circa 2 days to fix. we were told to tell them try again in a couple hours, telstra would get some more phone calls then they would call us again and teletech got another $$ for the same thing.

there a reason that the average employee only lasted 6 months was depressing offensive work where we would be abused by callers......and probably deserved it.

 

[Leroy Peterson]

Was in queue for over an hour last night, did other shit during the wait, then on chat for a bit under an hour. It's been forwarded to the speacialist team who I need to call. Better than nothing I guess.

Been keeping my eye on SLX and uranium for a few months, things started looking positive over new years, will keep watching.

[Leroy Peterson]

so it turns out that since NBN was made in rowville available in late dec, my cable "bundle" service was not available. and because i never connected a homephone or telstraTV, they changed my plan (without notifying me or getting my permission) to internet only, which was $10 a month more, and tried to charge me the contract cancellation fees for what I originally signed up for.
It must be illegal to change terms/payments/services on a contract without permission or notification? surely?? f**king shifty dream boats

So now I have to "order" an NBN cable package. so yeah, go from 35mb/s to 50mb/s + 20mb/s uploads for the same price. Can't complain other than wasting a lot of everyones time. still need to get a technician out to hookup nbn box apparently.

[HEKT1K]

My internet is fine

Packers v Cowboys was sick

[Leroy Peterson]

Had money on the packers @2.96 am pleased with outcome.

Had money on Steelers to beat the chiefs too, but pulled out. feels very 50/50.

Also had money on Seahawks to get trashed, and now making money off UFC Fight Night on currently.

Been a good week for betting.

[Birds]