Kudos Motorsports Having Problems?

[GSX-R35]

Is there something up with Kudos Motorsports right now? I've ordered from them in the past and they used to respond to emails super fast but I've sent them five emails over the past 3 weeks and got a reply to just one. I know they probably closed for the holidays but even before then I wasn't getting replies. I would have assumed they would be open again come this past Monday but still no replies. I'm in the US so I can't just pick up the phone and call.

Over a month ago I placed an order for about US$1500 in parts and they said they'd get back to me on the status two weeks ago but that was the last I heard from them. I still need to order some wheel bearings and other stuff but don't want to do so if I can't even get in touch with them about my existing order. I know their website was on the fritz for a while but not it seems fine so I'm wondering what gives now. I had thought highly enough about Kudos that I recommended them as a parts source for US owners on my blog. I hope I don't have to retract that recommendation and they get back to me soon.

So has anyone been in touch lately with Kudos?

[Ichigo Turbo]

I think they were moving, they were a bit slow for my parts recently too but they came through. Hopefully they get back on track soon: they're a great company!

[GH05T]

although i would say just relax, they always come through. this is the 2nd time in a few month period this has been addressed. i hope nothing is going wrong there, their a great business.

[32_love]

They do come through, I had an issue at the end of last month where I was e-mailing Andrew about an order (this is while the webiste was having difficulties) and part of my order was on wait for parts from Japan.

I forgot about it, and then followed up two weeks later with e-mails, calls and messages on facebook, I never got a response but the products came through about two days after attempting contact on fb.

I then placed an order just last week through the website and had the product arrive the next day.

I hope it works out for you.

[kingtube69]

Yep they have been fairly good to me also. I guess they have been going through changes too because their website is a bit broken!

[admS15]

Probably doesn't help that its holidays in Aus ATM.

[Jordy32]

Ordered some items on Tuesday with standard shipping, arrived this morning - Parts will show up, hopefully soon.. have you tried giving them a call?

I can +1 that their website is a little broken at the moment..

[GSX-R35]

Thanks for all the reassuring responses guys. To update on my situation, I never did get a response to my emails from Kudos but on the good side I did end up receiving my earlier order from them a few days ago. Because of that I went ahead and placed an order on their website for a couple of other parts I need but some other stuff that they could probably have sourced but aren't listed on their website I'm going to have to get elsewhere since I can't get through to them. Hopefully that situation improves soon because they used to respond so fast to emails.

[Hadouken]

I ordered something 2 days ago.

Arrived today no problems

[GH05T]

same

[OVA 300]

I can't recommend Kudos highly enough. I've ordered heaps of stuff through them over the last few months. Really well priced and fast postage. Andrew even personally delivered some engine mounts to the workshop, on a Saturday arvo, 3 hours after I ordered them.

[Sinista32]

Great

sounds like they're on the boil again

[Pezhead]

I've always had good experience with them. Ordering parts on and off for the last 3+ years with them.