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New Car 'lemons'

GTR-N1

By GTR-N1,
in General Automotive Discussion

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luke gtr Grand Master

luke gtr

Posted
Posted

I think you and I see things a little diffently.

With me, it's not that a fault occurred, it's how they handle rectifying it.

I know mistakes happen, so long as they're fixed as quickly and competently as possible, I'm more likely to be happy.

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luke gtr
luke gtr

I think you and I see things a little diffently. With me, it's not that a fault occurred, it's how they handle rectifying it. I know mistakes happen, so long as they're fixed as quickly and compete

GH05T
GH05T

always interesting, consumers are a funny bunch, we sold a clubsport to a gentleman which had a pourus cylinder head, holden fixed the car and he wasnt happy that it happened, so holden replaced the c

GTR-N1
GTR-N1

Do we concur that the figures are magnified because... a) as a society we're more litigious b) members of society are more inclined to project blame c) many people don't accept responsibility whil

s2d4 Rising Star

s2d4

Posted
Posted

I think you and I see things a little diffently.

With me, it's not that a fault occurred, it's how they handle rectifying it.

I know mistakes happen, so long as they're fixed as quickly and competently as possible, I'm more likely to be happy.

Perhaps we are different.

I see it as I have paid for a product and I'll judge the product as such. Not how well they handled the rectification as I already deserve that much by buying from them and giving them the opportunity to make money from me on the sale of the vehicle.

Don't get me wrong, it is more likely that I won't be as pissed off about the whole ordeal based on their response but I certainly would not be so gracious if they expect me to be happy about it and definitely not over something so major. They have made me gone from love to hating the model and the brand (let's face it, I am not buying a Hyundai excel and expects it to be crap), being a highly emotional purchase, I would not accept anything but a full refund.

donburtron Enthusiast

donburtron

Posted
Posted

Complaints on New Cars is still news...

Breakdown...

68% Holden

65% Ford

62% Audi

61% Jeep

...followed closely by VW, Suzuki...

Main repeat complaints include engines, brakes and electronics

One woman had her Captiva engine replaced and the replacement is still acting up. Same batch I suppose/wonder.

Im curious as to where these figures come from?

Im a sales manager at a combined holden and mitsubishi dealership and we also have the nrma towing contact for our area and we tow about of mercs audis older model Hyundais and the new d max..

The captivas that get engine replacements arnt actually a holden problem however it is covered under warranty.. hence the reason why people who have the problem with the keep having the problems.. most the time its the DFP Filter full witch causes alot of problems if not fixed asap..

The d max has a mayjor rear main seal problem at 15-20k klm and no one knows whats causing it either..

Holdens warranty/repair claims for the state is sitting at about 8% at the moment from what the global connect access holden dealers have.. do thats 8% of cars have work carried out on them while under warranty..

Im not giving you shit mate but 68% is not a real figure as holden have the 2nd biggest matket share of 14% just below toyota thats currently at 15.8%..

There is nust under 1.1m new cars sold each year on average and if 68% are holdens the figures dont even come close to making sense unless more than every single holden is a lemon

Count Grantleyish Grand Master

Count Grantleyish

Posted
Posted

And did lol at 'bluetooth not connected' makes said car a lemon.

Just buy yourself some CD and pumping out tunes, problem solved. Glad I'm deaf so I don't have to worry about these stupid and useless features.

Anfanee Grand Master

Anfanee

Posted
Posted

To be honest gents. If I bought a car worth 60+ thousand and the Bluetooth didn't work (and iys the cars end fault) I would be slightly annoyed.

Also I can chime in from personal experience and say that Holden are a horrible company to deal with and I will never own a Holden again.

Count Grantleyish Grand Master

Count Grantleyish

Posted
Posted

To be honest gents. If I bought a car worth 60+ thousand and the Bluetooth didn't work (and iys the cars end fault) I would be slightly annoyed.

Dunno why everyone needs bluetooth in their cars, people in this country uses their phone and headphones while driving anyway.

Count Grantleyish Grand Master

Count Grantleyish

Posted
Posted

Can't stand driving with headphones.

It's also legal for you to change song using the head unit. You can't legally use another device.

You can if it's fixed to handsfree device. I.e. mobile phone holder etc.

Count Grantleyish Grand Master

Count Grantleyish

Posted
Posted

Why would I put an aftermarket phone holder and stoof when I just paid 40+k for a car with Bluetooth?

Hell I don't even do that in my car from 1989.

When your Bluetooth is farked?

Dan_J Veteran

Dan_J

Posted
Posted

Craptiva then?

+1

maybe 3 yrs ago a friend of mine that had a brand new Captiva ( lady driver) and the engine blow, not too sure on the specifics but new engine was required.

bmw's seem to fail too and the repairs are not pretty on the wallet

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