New Car 'lemons'

[luke gtr]

I think you and I see things a little diffently.

With me, it's not that a fault occurred, it's how they handle rectifying it.

I know mistakes happen, so long as they're fixed as quickly and competently as possible, I'm more likely to be happy.

[s2d4]

I think you and I see things a little diffently.

With me, it's not that a fault occurred, it's how they handle rectifying it.

I know mistakes happen, so long as they're fixed as quickly and competently as possible, I'm more likely to be happy.

Perhaps we are different.

I see it as I have paid for a product and I'll judge the product as such. Not how well they handled the rectification as I already deserve that much by buying from them and giving them the opportunity to make money from me on the sale of the vehicle.

Don't get me wrong, it is more likely that I won't be as pissed off about the whole ordeal based on their response but I certainly would not be so gracious if they expect me to be happy about it and definitely not over something so major. They have made me gone from love to hating the model and the brand (let's face it, I am not buying a Hyundai excel and expects it to be crap), being a highly emotional purchase, I would not accept anything but a full refund.

[donburtron]

Complaints on New Cars is still news...

Breakdown...

68% Holden

65% Ford

62% Audi

61% Jeep

...followed closely by VW, Suzuki...

Main repeat complaints include engines, brakes and electronics

One woman had her Captiva engine replaced and the replacement is still acting up. Same batch I suppose/wonder.

Im curious as to where these figures come from?

Im a sales manager at a combined holden and mitsubishi dealership and we also have the nrma towing contact for our area and we tow about of mercs audis older model Hyundais and the new d max..

The captivas that get engine replacements arnt actually a holden problem however it is covered under warranty.. hence the reason why people who have the problem with the keep having the problems.. most the time its the DFP Filter full witch causes alot of problems if not fixed asap..

The d max has a mayjor rear main seal problem at 15-20k klm and no one knows whats causing it either..

Holdens warranty/repair claims for the state is sitting at about 8% at the moment from what the global connect access holden dealers have.. do thats 8% of cars have work carried out on them while under warranty..

Im not giving you shit mate but 68% is not a real figure as holden have the 2nd biggest matket share of 14% just below toyota thats currently at 15.8%..

There is nust under 1.1m new cars sold each year on average and if 68% are holdens the figures dont even come close to making sense unless more than every single holden is a lemon

[GTR-N1]

I know you're not killing the messenger. Sources have been Channels 7 and 9. 2GB, 2UE. msn9.

[Anfanee]

Surpsied jeep wasn't 1st....

[Count Grantleyish]

Surpsied jeep wasn't 1st....

Brother have one, no issues so far even though I teased him about having a Jeep all the time.

I'm surprised too.

[Count Grantleyish]

And did lol at 'bluetooth not connected' makes said car a lemon.

Just buy yourself some CD and pumping out tunes, problem solved. Glad I'm deaf so I don't have to worry about these stupid and useless features.

[Anfanee]

To be honest gents. If I bought a car worth 60+ thousand and the Bluetooth didn't work (and iys the cars end fault) I would be slightly annoyed.

Also I can chime in from personal experience and say that Holden are a horrible company to deal with and I will never own a Holden again.

[Count Grantleyish]

To be honest gents. If I bought a car worth 60+ thousand and the Bluetooth didn't work (and iys the cars end fault) I would be slightly annoyed.

Dunno why everyone needs bluetooth in their cars, people in this country uses their phone and headphones while driving anyway.

[Anfanee]

Can't stand driving with headphones.

It's also legal for you to change song using the head unit. You can't legally use another device.

[Count Grantleyish]

Can't stand driving with headphones.

It's also legal for you to change song using the head unit. You can't legally use another device.

You can if it's fixed to handsfree device. I.e. mobile phone holder etc.

[Anfanee]

Why would I put an aftermarket phone holder and stoof when I just paid 40+k for a car with Bluetooth?

Hell I don't even do that in my car from 1989.

[Anfanee]

Also I still believe you can not touch it whilst driving. Could be wrong.

[Count Grantleyish]

Also I still believe you can not touch it whilst driving. Could be wrong.

Apparently it's aloud to do that.

According to vicpol

[Count Grantleyish]

Why would I put an aftermarket phone holder and stoof when I just paid 40+k for a car with Bluetooth?

Hell I don't even do that in my car from 1989.

When your Bluetooth is farked?

[Anfanee]

When your Bluetooth is farked?

But my car would be back at the dealership getting fixed.

And the loaner car i have will work.

[Count Grantleyish]

What if the loaner has same problem?

[GTR-N1]

...bit like holding your nephew. You always pass him back.

[Dan_J]

Craptiva then?

+1

maybe 3 yrs ago a friend of mine that had a brand new Captiva ( lady driver) and the engine blow, not too sure on the specifics but new engine was required.

bmw's seem to fail too and the repairs are not pretty on the wallet

[Ben C34]

So factual.