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Everyone who has has an R32 has had this problem.  The mode door actuator sticks.  Have a fiddle with the actuator arm while you change the mode on the dash.  If you are lucky it will unstick and work for another couple months before it sticks again.  Either that or its completely fkd and you need to fix and or replace it.  In either case have a google and you will find it behind the centre console panel thing below the glove box.

I was told by the seller when i bought my car that the blend door motor was broken when i got my r32, he had purchased another one already so gave it to me with the car, however upon investigation i found the 'broken' one was just unplugged, so i plugged it back in and it worked fine, however the stupid computer deciding for me : ooo he's dropped the temperature so he must want the air on his feet as that will be too cold for this face kind of behavior resulted in me disconnecting the blend door from its motor, and now i just adjust manually reaching under the steering column, not hard, can do while driving.

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