Import insurance in 2025

[MBS206]

2 hours ago, silviaz said:

I thought they were easy to deal with from what I heard and it's companies like Shannon's who just refuse to pay out lol.

I've never had an issue with Shannons. They've always been extremely quick in handling all of my claims.

I've had two total losses through them (one at fault, one not at fault), and a few other claims.

[silviaz]

6 hours ago, MBS206 said:

I've never had an issue with Shannons. They've always been extremely quick in handling all of my claims.

I've had two total losses through them (one at fault, one not at fault), and a few other claims.

Interesting, I've heard complete opposite on my end. Bit of a lottery I guess.

[Duncan]

I am very confident every insurer outsources their Assessing to people who get paid a bonus for the $$$ in reduction in claims they assess, so they are deliberately incentivised to screw customers

[Dose Pipe Sutututu]

1 hour ago, Duncan said:

I am very confident every insurer outsources their Assessing to people who get paid a bonus for the $$$ in reduction in claims they assess, so they are deliberately incentivised to screw customers

Of course, it's a money making for profit organisation.

Building/Contents insurers in QLD having a field trip. 

High fives, and bonuses for all the SLT.

[Duncan]

Well, I guess that explains the Lumley thing.

I got an email the other day purporting to be from Lumley that they had identified an error (no details) and would be providing a refund (including interest)....of $9.4k. 

Ignored it as obvious spam until the refund actually turned up in my account today. I know I pay a lot per month over the cars and have been with them for 10 years.....but still.....if you really make a mistake that big it might be worth a 2 minute call.

......off to buy some more mods....

[MBS206]

8 minutes ago, Duncan said:

Well, I guess that explains the Lumley thing.

I got an email the other day purporting to be from Lumley that they had identified an error (no details) and would be providing a refund (including interest)....of $9.4k. 

Ignored it as obvious spam until the refund actually turned up in my account today. I know I pay a lot per month over the cars and have been with them for 10 years.....but still.....if you really make a mistake that big it might be worth a 2 minute call.

......off to buy some more mods....

So, Roll Cage for V37 time?!

 

That's a huge mistake. Interestingly I just got my second SMS from St George saying they've made a mistake too and need to send me money. But only $14.93, not as great as yours!

[Duncan]

Yeah they seemed surprised I'd like to know more than "The refund relates to an issue we identified where the way we calculated your premium was different to the information we provided you. "

[The Bogan]

On 25/03/2025 at 9:54 AM, Duncan said:

I am very confident every insurer outsources their Assessing to people who get paid a bonus for the $$$ in reduction in claims they assess, so they are deliberately incentivised to screw customers

Weird story from me

My Toyota 86 was with Commbank comprehensive but for market value (who they use to underwrite is unknown)

When I munted it beyond financially viable repair in 2020, rear end smashed in to the point it bent the rear quarter and roof, they knew I paid $31k cash for it because I told them, they still paid me out $38k, as all the 2017 limited edition variants with typical Km and condition were going for between $36-41k, so they did weird math and came up with $38k

I never officially mentioned any of the mods that I had done, but as they were not the cause of the crash they were not fussed at all, the insurance inspector actually asked if I wanted to replace all the mods with the OEM stuff if I still had it laying around before they took the car

I still came out of it behind though, because I had probably dropped $20k in it with the suspension (bent after the prang), wheels (bent as well) and "other" mods, that the inspector asked about

But still, as the market value was higher than what I initially paid, and they paid out market value

To say I was surprised with the outcome would be an understatement 

Weird, but true, but probably just lucky with the inspector on the day I guess 

Sadly, I don't think if I munted the old NC1 MX5 I would get the same result

Meh, pay to play