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Brand new gearbox stuffed, nissan says 'too bad'

ferni

By ferni,
in Victoria

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ferni Grand Master

ferni

Posted
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As some of you know i blew my gearbox recently and decided to go for a new one Nissan...

My mechanic ordered one from his nissan parts contact at Ferntree Gully Nissan, got it the next day (they had 3 in stock!), he installed it, this was around the 1/10... put vmx80 in it, all good...

The day i got it back i noticed i had a whining noise coming from it, that went away when you pushed the clutch in...

Organised a time to show my mechanic to get him to listen, make sure it wasn't me going crazy, he confirmed it shouldn't be doing it and checked the basics like it had enough oil in it etc...

All fine he didnt know why it was doing it, suspected the input shaft bearing... said its wierd since its a brand new box (and it was it came in a box, and had no marks on it etc..)

So he called his contact at Nissan Ferntree Gully, expalained what was happening... he booked it in to get it checked out, strip down the gearbox fix it and put it back together, said it may take 3 days or so, booked it in for 26/10 (Tuesday just gone)... i dropped it off tuesday morning, showed the guys there the sound it makes, very easy to hear in neutral inside or outside the car, and its very whiny in 1st/2nd and 5th, 3rd and 4th its probably there but just harder to hear since there is more engine/exaust noise...

Left it with the guys at nissan, he said he didn't know how long it would take and he'd call me when he hears anything...

I let it go till this morning (thursday) when i still hadn't heard anything.. call up the guy (Barry) i dropped the car off to... he's not in, so left a message for him to call me back...

Wait 30mins, no call back, so i call back, get the same guy i spoke to he said he gave the message to Barry, but he will chace it up himself... and call me back in 10mins.. i wait 30mins no call, so i call back get ANOTHER person who tells me the car is ready to be picked up... So i called my mechanic and asked him to call there and check out what they did to fix it...

He does and calls me back, they haven't touched the FCKING CAR in 3 days.. they drove it on day 1, stalled it at every set of lights, and said it can't be a standard clutch, so that voids the warrenty, you fat fcks.... after i get off hte phone with my mechanic, i get a call from the guy who said he'd call back in 10mins (Rick) explaining the same thing to me and apologizing for no one calling me etc... i expalined it has made the noise since it went in brand new, so how could hte clutch have anything to do with it, if it had of been 6months down the track and i stripped 3rd then fair enough blame the clutch... but this box was delivered to me ****ed... he said he didn't know that and that he'll see what he can do with that.... but for now to come pick up the car if i want since they won't be able to do anyting for at least a week...

I go down there, speak to him he apologizes for the stuff up with nothing happening to the car in 3 days... and that he will do everything he can to get nissan to fix this etc.. but he can't promis anything... i explain how frustrated i am with the whole sitch.. and to look at it from my point of view, i bought a brand new gear box from nissan, that is delivered to me ****ed but i dont find out till i've paid my mechanic to install it... then i put my self out by leaving hte car at nissan for 3 days where it jsut sits there with no calls to me and when i chase it up i get told sorry warrenty is void because out shit**** mechanics keep stalling it...

he said he'll do what he can over the next week and has booked it in for in a couple of weeks, and hopefully nissan will come to the party and fix it...

how ****ed is that... how much ****ing around have i been through, and this was the exact thing i wanted to avoid by getting brand new.... so pissed off...

What do i do now?

Call consumer affairs?

Call Nissan headoffice feedback/customer service and explain it to them?

there's no way i'm letting them get away with this

the gearbox hasn't been paid for yet by my mechanic its on his account and he avoided paying it for this exact reason....

anyone know anyone in nissan?

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Kor'axis Experienced

Kor'axis

Posted
Posted

Nissan dealerships are slow as poo! they won't do anything till you flush the toilet. I had a similar problem only it took them 3 months to get the part in!

I could have flown over to japan had a holiday and come back before they got the part in!

the way i got them to do it faster was by letting my mum talk to em! After she "spoke" to them they got the part for me in 3 days! Seriously. Even i'm scared of her. She has gotten me a discount on sooooo many things for my car it ain't funny.

benjiman74 Collaborator

benjiman74

Posted
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Hi Andrew,

friggin gtr boxes! For what its worth a mate has an aussie delivered S15 that suffered box probs after 2 years (pretty common with the 6 speed in the S15). Car was still under warranty so went to Blackburn Nissan and they fitted a complete new box, get this, they suggested he supply a heavy duty after market clutch for them to fit while the box was out. Doesn't quite fit Ferntree gully's story that fitment of an aftermarket clutch will void warranty...

2nd story a mate has a 5speed getrag in a 5L commo that was purchased brand new. From day 1 the input shaft bearing has been noisy. Hes given it a hard time for 3 years and it hasn't failed but its bloody noisy. I've heard from several people that getting a quiet getrag is a bit of pot luck.

Don't frig around with Ferntree Gully, go straight to head office. Good luck mate.

inark Grand Master

inark

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man thats farked up!

give them their week and if still nothing has changed thats when u call consumer affairs... or just ring them up for advice and see what they say.

ferni Grand Master

ferni

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ben: yeah haven't paid, and if it was me directly with them i'd do exactly what you said, dump it on their doorstep and say 'fck you very much'

but unfortuantly its through my mechanic who i'm friends with and it would hurt his relationship with them, which i don't want to do... but he's sticking up for me and said he wont give them a cent till this is sorted and we're happy with it...

I'm thinking of calling Consumer affairs and just sussing out what rights i have...

And am definatly going to call Nissan head office feedback/customer service... see where i can get to from there... while they are doing what they can for the next week or whatever...

but if they want my car off the road again for more than a day, they can damn well give me a loan car, they had thier chance with this 3 days i gave them!

Very interesting to hear that blackburn nissan advised him to put a heavy duty clutch in at the time when they replaced the box... might have to use that one.

blind_elk Grand Master

blind_elk

Posted
Posted
yeah, head office mate.

just go up and up and up and eventually you'll get to someone where the buck stops, the bullsh|t stops, and you get it fixed

No, you should always start at the TOP, and work your way down. Then the people that matter get to hear about it.

If you start at the bottom, everyone CsTA (Covers Their Arse) and the top people don't know that there's problems.

meshmesh Mentor

meshmesh

Posted
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feel for you andrew.. that would really make me mad! I'd save myself the headache with stuffing around between consumer affairs and head office.. go straight to your solicitor and get hime to draft a hard core letter.. probably cost you $100. I'm sure your time stuffing around is worth more than, and they get the message you aint here for games.

R31Nismoid Grand Master

R31Nismoid

Posted
Posted
No, you should always start at the TOP, and work your way down. Then the people that matter get to hear about it.

If you start at the bottom, everyone CsTA (Covers Their Arse) and the top people don't know that there's problems.

Hrm... ive gone bottom up many times.

Centrelink & Toll-Ipec to name a few.

I ended up with State Managers and needless to say problems all of a sudden got sorted real damn fast

blind_elk Grand Master

blind_elk

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Yes, but how fast would it have been solved if you had started at State Manager (ie TOP)?

I had a problem once with an insurance company (sister to my own employer) that was hassling me over a claim by some jerk that reversed into me, and claimed I was at fault. I emailed the chief honcho in Sydney, explained my case, and he got things rolling to make sure that the case was closed.

ylwgtr2 Grand Master

ylwgtr2

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Posted

andrew.....i just spoke to my guy at nissan....Nissan parts are under warranty australia wide....Meaning you dont have to go back to that dealer for a claim.........He said he will help you out......i am going to see him for some parts this afternoon and to discuss what he can do for you

Downforce Grand Master

Downforce

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I agree with the comments about the S14a gearboxes, tough as nails!!

Oh Ferni, if your mechanic hasnt paid for it yet, you have the upper hand, play nice for a week and see how far they are willing to co-operate, otherwise get your mechanic to take her out and drop it off to them full of grease and oil. haha

ferni Grand Master

ferni

Posted
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Troy: That would be appreciated mate, I'll drop you a PM with my contact details if you want to contact me directly or if you want to find out any more info or pass them onto your nissan contact... thanks again

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