Need help or advice with Kips claim (legal eagles)

[zymotic]

My GTT has a knocking sound coming from the engine. Only seems to occur when idling or I only notice it then. Its getting transported to Gavin Wood to get looked at. Guys @ compliance said that a few 33's had come thru with same noise but this was the first 34. Strange methinks cos it's grade4B, with 80K with Jap log books that have been filled also & totally stock. Seems to be a well looked after car.

So after checking with supplier and auction sheet (although can't read all that) its here http://www.skylinesaustralia.com/forums/sh...333#post1293333

the supplier said that the noise wasn't occuring when it left Japan.

So I made a Kips claim and got this back from them today.

I refer to the claim you have lodged via Kiwi Car Carriers web site.  Can you please forward a copy of the following documents -

 

Auction Sheet

Purchase Invoice

Bill of lading

trucking delivery docket from Brisbane wharf

Repair quotation

 

Please note -

 

MECHANICAL AND/OR ELECTRICAL DERANGEMENT CLAUSE

 

This policy excludes loss or damage to goods caused by electronic, electrical or mechanical failure where there is no external visible evidence of damage from an insured event.

That last bit are they trying to say I don't have a leg to stand on because it can't be seen only heard. Guess it may be that obvious or may not I need more opinions.

[RiverSide]

I have been through the whole KIPS system.........i hate to be the bearer of bad news......but there is no way they will be coughing up a red cent to help you fix your car.

eg: My claim, I had audio system stolen, air POD stolen AND the pricksdented one of the doors with the wheel of another car (the tyre tread marks were still on the door and the flare)..........even with this visibe damage they would not cough up.

[zymotic]

Did u give them all the documentation and evidence to back up your story? What were the reasons for refusing?

[someonestolecc]

Could it be the clutch/flywheel?

[pentae]

maybe find out what the problem is and the possible causes of the problem first..

[zymotic]

Seems to be coming from engine and its an auto tiptronic.

Yes, will wait to see what Gavin says.

At this stage I think that the problem may have been caused by wharfy abuse

either here or in Japan. Since it didn't exist when it left and

I heard it the day it cleared the wharves.

That clause quoted by Kiwi is a lame loop hole, plenty of damage can occur

which is not obvious to the naked eye. Will wait and see. Hopefully picking

the car up next week... finally... dam import waiting game... I don't think

I wanna import again after this.

[ylwgtr2]

i disagree...i dont beleive that they are responsible in any way....not trying to piss you off but they fullfilled there part of the contract by transporting your car....now ANYBODY couldve been responsible for the damage......what if it had no oil when dropped off to KCC and becuase there staff drove it on the ship...are they responsible?NO its not there job to check the oil.......I think they provide a good service and i have used them many times in the past RORO and many 40ft containers of motorcycles and guess what.....I NEVER get insurance and never had a problem,according to some of the people that DID want bikes from me my containers were gunna fall off the ship with there $3000 motorbike in there:D so they never ordered,but it was nice to see there face when everyone was getting there bikes when the boxes turned up....id say cop it on the chin and start saving dude....and another choice that everyone has got if they dont like strangers driving there cars is to use containers....but No one wants to pay for that!

[zymotic]

i checked the oil when it cleared wharves there was plenty and it wasnt old.

KIPS WILL PROTECT YOUR VEHICLES FROM THE FOLLOWING RISKS - AND MORE

Fire - pilfering - stranding - general average - mishandling - theft - earthquake - sinking - collision (whilst driven incidental to loading and unloading).

we agree to disagree then...

after Gavin's diagnosis I'll make my decision as to wether to proceed. If the engine is damaged due to mishandling then it is there responsibility to fix it. As I said the knocking was not apparent after speaking to Tony @ Motorworld and no evidence that I can see in the auction report.

[zymotic]

Gavin says the timing belt is loose and needs replacing. Hopefully, tensioner and idler bearings are ok and doesn't need a fuel pump otherwise won't get much change from $1k.

The car has 80 something thousand km so guess the timing belt is due for replacement shortly anyway.

Guess I won't be making a claim as this could happen at any time i suppose. What do you think?

[midnight]

maybe its because of australian fuel? have you checked the timing? my car was knocking like a jehova's witness when I got it.

[zymotic]

Hasn't had any aussie fuel yet still at mechanics after compliance. I'm sure replacing the timing belt will resolve any timing issues.