IT Position Available

[Ska]

I need another IT staff member, below are the requirements. If you fit the bill or know someone who might be interested, PM me.

Langs Building Supplies IT Support Position

Position Description

To provide experienced support services to users including installation and administration of computing hardware and software, analysis and resolution of computer hardware and software problems, and support and maintenance of telecommunications systems.

This position is responsible for the provision of a sound level of expertise and skills in one or more of the following IT disciplines:

• Desktop technologies (PC workstations, printers, other peripheral devices)

• Data communications (Microsoft Terminal Server, WAN/LAN)

• Database environments (MS-SQL)

• Systems administration (Windows NT/2000/2003 Server, Active Directory)

• Application systems environments (Microsoft Axapta v3, Mitek 20/20, DataTruss, Vantage)

• Help desk support

Position Requirements

Act as the primary contact for information technology and telecommunication users by providing a high quality courteous and efficient first line support to users with regard to telecommunication, information technology hardware and software problems, enquires and requests.

Responsibly record, categorise and prioritise all reported incidents to the Help Desk.

Provide high quality incident management by diagnosing and providing solutions to problems over the telephone or redirecting requests for support to the appropriate personnel.

Maintain, update and continually expand knowledge of developments and trends within the Information Technology industry, as applicable to the areas within the responsibility of the IT Department.

Participate in the analysis of information and communications technology system problems and issues and the formulation and provision of appropriate solutions. Contribute to the development of hardware, software, telecommunications and operational policies, standards and procedures, and assist with their implementation.

Demonstrated ability in the use and support of Microsoft Products, Local Area Networks and other information systems utilised within the Langs service environment.

Knowledge of, or ability to acquire knowledge of effective fault diagnosis and identify practical and creative solutions for ‘User’ Information Technology and Telecommunications problems, including computers and peripherals, to deliver a quality support service. Provide Help Desk and technical support including trouble-shooting, hardware and software installations for business computer systems, and skills in printer maintenance, hardware and software installations for telecommunications, (either on a stand-alone basis or networked environment) for equipment operating within all branches of Langs to ensure that viable computer systems and telecommunications are in place and operational.

Demonstrated sound level of communication, negotiation and interpersonal skills incorporating the ability to liaise effectively with personnel at all levels of the organisation, external organisations and professional groups in both the public and private sector using tact, diplomacy, discretion and confidence.

Demonstrated ability to work autonomously as well as part of a multi-disciplinary team and use discretion in the absence of decision makers, to meet deadlines, organise work priorities and resolve issues.

Installation, maintenance and support of information and communications technology working in a team environment to meet goals and objectives set by the IT Department.

First level support in the administration of DOS, Windows 9x/NT/2000/2003/XP, Linux or Unix platforms.

Possess the ability to promote teamwork and continuous improvement to strive to meet and exceed individual, departmental, area and corporate goals and ultimately the expectation of our users.

[VL-TRBO-RB20]

whats the wage like?

[michadoo]

where abouts is the job located?

[Revhead]

You will be started on a rate dependant on your skills and experience, this is open to a little negotiation when you start, and wide open during regular pay reviews. Basically at pay review time (which is pretty soon actually), you say 'I'm worth $x, and here's why' - if the GM agrees, you go to that rate. It's not really set in stone so I can't really give you a solid figure - work hard, prove your worth, and you will be rewarded.

Oh btw I work with Cyrus in case you're wondering

[Mud]

Im worth $90k a year,

you want we?

[Skyrine-Dave]

is this similar to desktop support or more of a help desk VNC approach?

not knowing how your department is structured but here we have 3 distinct levels

1: helpdesk, VNC only

2: Desktop support, VNC, face to face

3: Network Op Sys: sys admin, 3rd level support

can you give a round-about starting figure you'd be looking at offering and how soon is the requirement to start?

[Ska]

Job involves doing all 3 levels, not all at once, but a mix and match of these.

PM sent about wage.

Start is ASAP.

[Nismo_Boy]

You can hire me for $50k a year, and I'll hire an IT n00b who can't get much work, who fits the bill for $20kpr/yr. Sounds good. When do you want the n00b to start?

[sileighty]

ska you got a pm.

[Ska]

PM's Replied, please do not post, "I am worth $500k a year because I am so good, blah blah blah......"

I am only interested in people serious about getting more info or wish to apply.

For those that do, simply PM me and I'll reply back promptly.

[Ska]

***** UPDATE *****

All resumes must be submitted by 18th of May, 2005.

[Anquetil]

When do you need someone to start?...

Im OS at the moment and looking for IT work, but will be returning should I have no luck.

Is it on the GC? Whats your email addy to send CV?

shanepc at optusnet.com.au

[Ska]

Please forward all resume's to:

cyrus at langs dot net dot au

Submissions will not be accepted after close of business Wednesday 18th May, 2005.

[Ska]

Applications have now closed for this position.

Thanks to everyone who showed an interest and emailed through resumes.

I will be in contact with all who applied personnally of any outcomes.